Program Administrator / Senior Program Administrator

TECKWAH VALUE CHAIN PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

TECKWAH VALUE CHAIN PTE. LTD.

is seeking a Program Administrator to support the Program Manager in strengthening customer relationships and ensuring smooth day-to-day operations across NPI, order administration, BOM management and planning. The role covers customer relationship management, order processing, material planning, vendor collaboration, and continuous improvement, with a focus on English communication and Mandarin fluency.

Qualifications

• Diploma or degree in Business Admin, Supply Chain, or related field.
• 1–2 years of experience in operations/supply chain (PA).
• 3–5 years of experience in operations/supply chain (Senior PA).
• Strong English communication; Mandarin fluency is required.
• Knowledge of MRP and SAP systems is advantageous.

Responsibilities

• Build and maintain strong customer relationships and respond to inquiries promptly.
• Acknowledge and process sales orders; coordinate with departments to fulfil orders.
• Prepare pricing, quotations, and proposals within timelines.
• Plan materials, manage inventory, and forecast material needs.
• Manage vendor relationships and monitor performance.
• Identify improvement ideas and support implementation.
• Prepare and update key metrics; assist in training junior staff.

Skills

English communication

Mandarin

Education

Diploma/Degree in Business Administration or Supply Chain

Tools

MRP

SAP

Job description

Job Purpose:

To support the Program Manager in strengthening existing customer relationships and ensuring smooth day-to-day operations, which includes New Product Introduction (NPI), Order Administration, BOM Management and Planning.

Job Responsibilities:

Customer Relationship Management

• Build and maintain strong relationship with customers by identifying and assessing customers’ current and future needs

• Timely fulfilment of customers’ orders or communication of schedule revision

• Liaise with internal departments to ensure orders will be fulfilled on time

• Respond to all customers’ inquiries promptly

• Prepare and provide reports and proposals to customers as required

Order Processing

• Acknowledge and process sales orders, coordinate with various departments and related parties to fulfil order

• Prepares samples, price estimates and quotations within customer’s expectations and timeframe

• Creates work orders for production and replacement workorders if necessary

• Ensure prompt billing of invoices and assist in overdue payment collection

• Manage customer’s product content effectively

Material Planning

• Plan and make purchase requisition for necessary materialsto ensure materials availability in meeting production needs while minimizing inventory holding/costs

• Manages inventory level for raw materials, work-in progress and finished goods

• Analyse order trends and prepare forecast schedule to material planner

Partner & Vendor Management

• Ensure partners and vendors fulfil their service promptly with the correct price

• Evaluates vendor’s performance develop good relationships with reliable vendors

Productivity and Innovation

• Identify potential improvement initiatives

• Implement feasible improvement initiatives to enhance effectiveness, efficiency and/or economy

People Management & Administration

• Prepares and updates key functional metrics regularly

• Guides and train Program Administrators (for Senior PA)

Job Requirements:

• Diploma/Degree in Business Administration, Supply Chain Management or other relevant fields

• 1 – 2 years of experience in operations/supply chain environment (PA)

• 3 – 5 years of experience in operations/supply chain environment (Senior PA)

• Good command of English; able to speak and write confidently

• Able to communicate fluently in Mandarin

• Strong interpersonal skills with good presentation and communication abilities

• Independent and proactive, with strong customer service orientation.

• Experience in printing and packaging industry will be an added advantage

• Knowledge in MRP and SAP systems will be added advantage