Program Administrator (Bedok) - FRESH GRADS WELCOMED

SANMINA-SCI SYSTEMS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

SANMINA-SCI SYSTEMS SINGAPORE PTE. LTD. is seeking a Logistics/Customer Service Coordinator to manage orders, backlog tracking, and shipping for electronics manufacturing.

You will coordinate ECN administration, BOM updates, and accurate product versions with procurement, warehouse, and QA. Strong MS Office and Google Workspace skills are essential; 2+ years’ experience preferred.

Qualifications

• Degree or diploma holder with relevant experience in electronics manufacturing or customer/account management preferred.
• Minimum 2 years of experience in electronics/related field or customer/account management.
• Proficient in MS Office (Excel with pivot tables and VLOOKUP) and PowerPoint; proficient in Google Suite tools.

Responsibilities

• Order & Backlog Management: manage customer demand and purchase orders; track backlog to align ship dates with promises and monitor on-time delivery (OTD).
• Engineering Change Support: coordinate ECN administrative tasks, update part numbers and BOMs, ensure correct product version is built.
• Material & Inventory Tracking: monitor E&O inventory; flag obsolete parts and assist PM with chargebacks.
• Customer Communication: act as first line of contact for inquiries on shipping status, tracking numbers, and RMA updates for repairs.
• Shipping & Logistics Coordination: coordinate with warehouse and logistics to ensure proper packing, documentation, and routing per customer guides.
• Reporting & Metrics: produce weekly/monthly KPIs on OTD, demand waterfall, aged AR, etc.
• Support internal and external audits.
• Participate in Lean and ESS programs.
• General filing of customer-plant correspondence.
• Draw up quotations and take purchase orders from customers.
• Other duties as assigned.

Skills

Good communication

Attention to detail

Independent & proactive

Education

Degree / Diploma in any discipline or equivalent

Tools

Excel

Pivot Tables

VLOOKUP

PowerPoint

Google Sheets

Google Drive

Google Slides

Job description

Job Responsibilities:

• Order & Backlog Management: Managing Customer demand and Purchase Order. Tracking of "backlog" to ensure ship dates align with what was promised and monitor On Time Delivery (OTD).
• Engineering Change Support: Coordinating the administrative side of Engineering Change Notice (ECN). This involves updating part numbers, Bills of Materials (BOM), and ensuring the Operations is building the correct version of a product.
• Material & Inventory Tracking: Monitoring Excess & Obsolete (E&O) inventory. Flag parts that are no longer needed due to design changes and help the PM calculate the financial liability to be charged back to the customer.
• Customer Communication: Serving as the first line of contact for routine inquiries, such as shipping status, tracking numbers, and Return Material Authorization (RMA) updates for repairs.
• Shipping & Logistics Coordination: Working with the warehouse and logistics teams to ensure finished goods are packed, documented, and shipped according to the customer's specific routing guides.
• Reporting & Metrics: Generating weekly or monthly reports on Key Performance Indicators (KPIs) like On-Time Delivery (OTD), Demand waterfall, aged accounts receivable (AR), etc.
• Support internal and External audits
• Participate in Lean and ESS Program
• General filing of correspondences between customers and plant.
• Draw up quotations to customers.
• Take purchase orders from customers.
• Other duties as assigned.

Job Requirements:

• Degree / Diploma in any discipline or equivalent.
• Minimum 2 years of experience in Electronics Manufacturing industry or in a related field, as well as customer / account management background is preferred.
• Proficient in MS office applications, particularly in Excel (e.g., pivot tables, vlookup) and PowerPoint.
• Proficient in Google sheet, Google drive and Google Slides.
• Good communication skills.
• Demonstrated attention to detail.
• Able to work independently, fast learner and proactive.