Professional I, Sales Engineer (English)

Convergys; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Convergys in Singapore is seeking a Professional I, Sales Engineer (English) to lead all technical aspects of the sales cycle for API/LLM opportunities and ensure successful customer adoption of the platform.

You will own solution architecture for complex use cases, deliver demos, guide deployment best practices, and translate technical concepts for both technical and executive audiences.

Qualifications

• Bachelor's degree or equivalent in engineering or related field.

Responsibilities

• Lead technical discovery to uncover architectural requirements and integration patterns.
• Own solution architecture for complex customer use cases and scalable implementations of LLM capabilities.
• Design and deliver high-quality demos, prototypes, and POCs reflecting customer use cases.
• Guide customers on deployment best practices including prompt design, latency, cost, and scaling.

Skills

Sales engineering

API/LLM

Technical leadership

Job description

Job Title

Professional I, Sales Engineer (English)

Description

Serve as the primary technical partner between customers and the sales team, leading all technical aspects of the sales cycle for API/LLM opportunities, ensuring successful customer adoption of the platform. Lead advanced technical discovery to uncover architectural requirements, constraints, and integration patterns. Act as a technical leader within the team, setting a high bar for solution quality, depth, and customer engagement. Stay at the forefront of advancements of the product, continuously incorporating new capabilities into solution design and customer conversations. Responsibilities Serve as the primary technical partner between customers and the sales team, leading all technical aspects of the sales cycle for API/LLM opportunities, ensuring successful customer adoption of the platform. Lead advanced technical discovery to uncover architectural requirements, constraints, and integration patterns. Act as a technical leader within the team, setting a high bar for solution quality, depth, and customer engagement. Stay at the forefront of advancements of the product, continuously incorporating new capabilities into solution design and customer conversations. Ensure alignment between customer technical requirements, platform capabilities, and scalable implementation approaches throughout the sales cycle. Own solution architecture for complex customer use cases, designing scalable, production-ready implementations of LLM capabilities. Validate technical feasibility of customer use cases across APIs, LLM systems, and integration environments. Design and deliver high-quality demos, prototypes, and proof-of-concepts that directly reflect customer use cases and production scenarios. Ensure demos and POCs reflect realistic production constraints and deployment scenarios. Guide customers on best practices for deployment, including prompt design, latency optimization, cost control, and scaling strategies. Proactively identify and resolve technical blockers across security, infrastructure, performance, and integration. Translate complex technical concepts into clear, compelling narratives for both technical and executive audiences. Engage deeply with customer technical teams (e.g., engineering, data, product), building credibility as a trusted expert in AI and APIs. Act as a trusted technical advisor to customer engineering, architecture, and platform teams throughout the evaluation and adoption process. Support alignment between internal commercial strategy (Sales) and technical feasibility (Product Engineering) to unblock adoption. Support strategic accounts and high-visibility deals where technical credibility is critical to success. Partner across multiple sellers (API acquisition and account expansion), flexing support based on deal complexity and business priority. Collaborate closely with product and engineering teams to resolve edge cases and influence roadmap based on customer needs. Develop reusable technical assets, reference architectures, and best practices to scale the sales engineering function. Surface structured feedback from customer implementations to inform product direction and platform improvements.

Location: SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements: English (Required)

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.