Senior Digital Customer Engineer Malaysia Customer Service 3-August-2026

TDCX; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development programs

Global industry awards

Job summary

TDCX is a Singapore-headquartered global BPO enabling the future of CX through technology and human expertise. We seek a technical sales engineer to act as the main technical expert and sales accelerator within a fast-paced, partner-led Cloud ecosystem.

You will validate complex customer requirements, design scalable cloud solutions, and collaborate with channel networks to remove blockers. 5+ years in cloud tech sales and a professional Cloud certification are required to succeed.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
• Cloud certification at professional level (e.g., Professional Cloud Architect) or similar specialization.
• Minimum of 5 years in a technical sales engineer or customer-facing systems engineering role in Cloud.

Responsibilities

• Architectural Engineering & Technical Validation: translate business requirements into scalable cloud blueprints and resolve design bottlenecks to accelerate deals.
• Ecosystem Empowerment & Specialized Consulting: educate and equip third‑party partners with knowledge to address deployment hurdles independently.
• Cross-Functional POD Architecture: align with BD, sales, and solution teams to remove roadblocks and present unified technical solutions to buyers.
• Technical Asset Synthesis & Governance: document architecture confirmations and milestones in Salesforce and ensure deployment plans are accurate.

Skills

Cloud Infrastructure Mastery

Partner-Centric Mentality

Analytical Rigor

Adaptive Learning

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce (SFDC)

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks


• Comprehensive medical, insurance, and social security coverage


• World-class workspaces


• Engaging activities and recognition programs


• Strong learning and development plans for your career growth


• Positive work culture that enables your future


• Easy-to-access location with direct public transport links


• Flexible working arrangements


• Coaching and mentoring from experts in your field


• Join a global company, winner of hundreds of industry awards

What is your mission?

Your mission is to serve as the main technical expert and sales accelerator within a fast-paced, partner-led Cloud ecosystem. Working as the technical specialist within a collaborative sales team, you will support partners and internal sales reps to achieve the "Technical Win." You will step into complex deals to remove architectural blockers, validate customer requirements, and design scalable Cloud solutions.

Key Responsibilities:

• Architectural Engineering & Technical Validation: Evaluate complex corporate infrastructure environments to translate business requirements into scalable, future-state Cloud blueprints. Conduct rigorous technical assessments during core solution cycles to resolve design bottlenecks and accelerate deal progression toward formal proposal stages.


• Ecosystem Empowerment & Specialized Consulting: Act as the primary technical consultant for third-party channel networks, equipping external partners with the specialized knowledge required to address deployment hurdles independently. Lead technical whiteboard sessions, deliver customized solution briefings, and build hands-on product prototypes across targeted disciplines (Core Infrastructure, Data Analytics, or Workplace Systems + AI).


• Cross-Functional POD Architecture: Align with frontline development and solution sales counterparts (BDRs, DSRs, and Field Sales) to step into high-priority pipeline opportunities. Operate as the technical specialist called upon to eliminate complex system roadblocks and present unified, authoritative technical solutions to enterprise buyers.


• Technical Asset Synthesis & Governance: Gather fragmented documentation across various internal systems to generate accurate, tailor‑made deployment plans and solution artifacts. Ensure strict execution standards by comprehensively documenting architectural confirmations and technical milestone proofs within Salesforce (SFDC).

Who are we looking for?

Education and Experience:

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related technical field.


• Certifications: Must hold a professional-level Cloud certification (e.g., Professional Cloud Architect) or a specialized track certification (e.g., Data, Security, DevOps, or Workspace Administration).


• Experience: Minimum of 5 years as a technical sales engineer or in a customer‑facing systems engineering role within a Cloud computing environment.

Core Competencies and Skills:

• Cloud Infrastructure Mastery: Advanced technical expertise in IaaS, PaaS, and distributed processing environments (Big Data frameworks), complemented by a strong foundational command of enterprise networking protocols, network security controls, and web‑tier application technologies.


• Partner-Centric Mentality & Enablement: Exceptional ability to educate, guide, and champion third‑party channel entities, ensuring external technical resources are capable of leading client discussions without direct supervision.


• Analytical Rigor & Operational Discipline: Strong operational focus on maintaining deal velocity metrics, adhering to response‑time performance agreements, and ensuring flawless system data entry for technical milestones.


• Adaptive Learning & Consultative Communication: Fluent in English and the target market language, with the technical communication skills required to present complex engineering concepts simply to executive buyers. Highly agile learning style with a proven capability to rapidly prototype and master evolving Cloud capabilities and enterprise AI platforms.

About TDCX

Singapore‑headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .