Assistant / Programme Manager (Professional Doctorate Programme), LKCSB

Singapore Management University; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Singapore Management University (SMU) invites applications for a Programme & Academic Administration specialist in LKCSB. You will manage end-to-end student lifecycle processes, onboarding, academic calendars, programme schedules and milestone tracking to ensure timely delivery of classes and workshops.

Additionally, you will support grading and academic processes, administer system-based operations, generate reports, and liaise with students, faculty and Academic Directors.

Qualifications

• Bachelor's degree with 4 to 6 years of relevant working experience, preferably in an educational setting.
• Prior experience relevant to this position in an Institute of Higher Learning (IHL) will be advantageous.
• Strong operational and systems management capabilities.
• High attention to detail and accuracy in academic and grading processes.
• Ability to manage multiple stakeholders and competing priorities effectively.
• Proactive in identifying process improvements and driving efficiency.
• Strong communication and coordination skills.
• Proficient in AI Tools and MS Office (Excel, PowerPoint, Word) and video conferencing tools; Familiarity with Power BI would be an advantage.
• Willingness to work on weekends and weekday evenings when required.
• A proactive, independent team player with flexibility to perform ad-hoc duties as needed.

Responsibilities

• Oversee Programme & Academic Administration, managing end-to-end student lifecycle processes from matriculation to graduation.
• Coordinate onboarding activities, academic calendars, programme schedules, and dissertation milestones.
• Oversee academic administration including course setup, registration, records management, and workshop logistics.
• Ensure smooth and timely delivery of classes, workshops, and programme activities.
• Manage programme budgets, forecasting, student financial matters, and instructor payment processes.
• Support accreditation and compliance-related activities.
• Serve as a primary liaison for students, faculty, Academic Directors, and internal stakeholders.
• Coordinate student engagement initiatives including orientation, networking events, and programme milestones.
• Support Team on Grading & Academic Processes: assist PD Team in administration and oversight of grading processes across programmes and workshops.
• Manage grading timelines, communications, and follow-ups to ensure timely submissions; verify accuracy and compliance of grade submissions.
• Maintain documentation of grading processes for reporting and quality assurance; generate regular and ad hoc reports.

Skills

Communication

Coordination

Attention to detail

Process improvement

Education

Bachelor's degree

Tools

MS Office

Power BI

Video conferencing

Job description

Responsibilities

• This position is for Lee Kong Chian School of Business (LKCSB).


• Programme & Academic Administration
  
  
  
  • Manage end-to-end student lifecycle processes, from matriculation to graduation
  
  
  • Coordinate onboarding activities, academic calendars, programme schedules, and dissertation milestones.
  
  
  • Oversee academic administration, including course setup, registration, records management, and workshop logistics.
  
  
  • Ensure smooth and timely delivery of classes, workshops, and programme activities.
  
  
  • Manage programme budgets, forecasting, student financial matters, and instructor payment processes.
  
  
  • Support accreditation and compliance-related activities.
  
  
  • Serve as a primary liaison for students, faculty, Academic Directors, and internal stakeholders.
  
  
  • Coordinate student engagement initiatives, including orientation, networking events, and programme milestones.
  
  
  
  


• Support Team on Grading & Academic Processes
  
  
  
  • Support the PD Team in the administration and oversight of grading processes across programmes and workshops.
  
  
  • Manage grading timelines, communications, and follow-ups to ensure timely submission by instructors and students.
  
  
  • Verify accuracy, completeness, and compliance of grade submissions in accordance with academic policies.
  
  
  • Address discrepancies and ensure adherence to grading standards and guidelines
  
  
  • Maintain clear documentation of grading processes for reporting and quality assurance.
  
  
  • Generate regular and ad hoc reports to support academic monitoring, decision-making, and compliance requirements.
  
  
  
  


• Systems & Process Management
  
  
  
  • Administer academic processes within institutional systems, ensuring data integrity, timeliness, and compliance.
  
  
  • Manage system-based operations, including student enrolment, course registration, grading, and academic records.
  
  
  • Update and maintain student and programme records as required.
  
  
  • Monitor system workflows to identify bottlenecks, errors, or inconsistencies, and implement corrective actions.
  
  
  • Identify opportunities to improve processes and enhance operational efficiency through best practices.
  
  
  • Collaborate with internal departments to resolve system-related issues and optimise functionality.
  
  
  
  


• Other Duties as Assigned
  
  
  
  • Support special projects, events and initiatives that align with the programme's long-term goal.
  
  
  
  

Qualifications

• Bachelor's degree with at least 4 to 6 years of relevant working experience, preferably in an educational setting.


• Prior experience relevant to this position or acquired in an Institute of Higher Learning (IHL) will be advantageous.


• Strong operational and systems management capabilities.


• High attention to detail and accuracy in academic and grading processes.


• Ability to manage multiple stakeholders and competing priorities effectively.


• Proactive in identifying process improvements and driving efficiency.


• Strong communication and coordination skills.


• Proficient in AI Tools and MS Office (Excel, PowerPoint, Word) and video conferencing tools;




• Familiarity with analytical tools such as Power BI would be an advantage.




• Willingness to work on weekends and weekday evenings when required.


• A proactive, independent team player with flexibility to perform ad-hoc duties as needed.

Other Information

Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.