L2 production support

Randstad Singapore; Singapore; On-site; SGD 110,000 - 140,000; Full time

Job summary

Randstad Singapore is seeking an experienced production support professional to lead operational monitoring, issue analysis, and automation across essential financial platforms. You will perform incident analysis and runbook-driven resolutions within SLAs, while partnering with engineering to implement durable fixes.

Strong scripting, data troubleshooting, and stakeholder communication are required. The role emphasizes deep root-cause investigations and proactive system stability, supported by

Qualifications

• Minimum of 8 years of technical support experience maintaining enterprise software applications in financial services.
• Familiarity with cloud architectures and container orchestration environments.
• Experience with enterprise logging platforms, performance monitoring, and scripting.
• Strong diagnostic ability to troubleshoot data issues and operational errors.
• Good analytical, problem-solving, and communication skills for technical and non-technical stakeholders.

Responsibilities

• Direct operational application monitoring, issue analysis, and system automation across critical financial platforms.
• Deliver functional incident analysis, troubleshooting, and production resolution within SLAs.
• Conduct deep-dive root cause investigations and collaborate with engineering for long-term fixes.
• Monitor health, performance, and system metrics using observability tools.
• Develop automation scripts and queries to streamline support workflows and data investigations.
• Partner with internal teams to communicate issue status, maintain runbooks, and keep systems stable.

Skills

Production support

Cloud platforms

Container orchestration

Database querying

Logging & monitoring

Scripting languages

Root cause analysis

Stakeholder communication

Job description

A multinational financial services enterprise specializing in core banking infrastructure, enterprise digital operations, and regulated capital market technology platforms.

about the job.

Join a specialized production support unit to direct operational application monitoring, issue analysis, and system automation across critical financial platforms.

Deliver functional incident analysis, issue troubleshooting, and timely production resolution within established service level guidelines.

Conduct deep-dive root cause investigations and collaborate with engineering teams to deploy long-term operational fixes.

Monitor application health, operational performance, and system metrics using enterprise observability solutions.

Develop custom automation scripts and query structures to streamline operational support workflows and data investigations.

Partner with internal business operations teams to communicate issue status, manage runbook documentation, and maintain system stability.

skills and experience required.

• Minimum of 8 years of technical support experience maintaining enterprise software applications within the financial sector.
• Practical familiarity with cloud platform architectures, container orchestration environments, and database query languages.
• Practical expertise using enterprise logging platforms, performance monitoring frameworks, and scripting languages.
• Strong diagnostic capabilities to troubleshoot data issues, analyze operational errors, and support change control procedures.
• Strong analytical, problem-solving, and communication skills to engage effectively with technical and non-technical stakeholders.