Production Support Engineer, Service Recovery (Banking, 1-year renewable contract)

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. is seeking an experienced Banking Production Support Specialist to deliver end-to-end 24x7 operations for core banking applications and related infrastructure.

You will investigate incidents, perform root-cause analysis, and coordinate across teams to ensure service availability and regulatory compliance. The role requires 5+ years in banking support, strong analytical skills, and hands-on experience with UNIX/Linux, enterprise monitoring tools and

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 5+ years hands-on experience in banking application support, infrastructure operations or production support.
• Experience handling customer-impacting incidents in a 24x7 SLA-driven environment.
• Strong analytics for log, SQL data and batch reconciliation.

Responsibilities

• Provide end-to-end 24x7 production support for banking applications and infrastructure.
• Investigate and resolve customer-impacting issues including payment failures and transaction delays.
• Support production incidents across banking domains and perform end-to-end transaction tracing.
• Analyze logs, SQL data and batch records to identify root causes and implement fixes.
• Automate operational tasks with Ansible, shell scripting or Python where applicable.
• Coordinate with multiple teams to ensure stable, compliant production services.

Skills

Banking production support

24x7 incident management

Root-cause analysis

Unix/Linux systems

Scripting (Python/PowerShell)

Education

Bachelor's degree in Computer Science, IT, Engineering or related

Tools

Splunk

Geneos

Control-M

SQL Monitoring

VMware

Job description

Dear Applicant,

Please note that visa sponsorship is not available at this time.

Key Responsibilities

• Provide end-to-end 24x7 production support for customer-facing banking applications, transaction-processing services and underlying technology infrastructure.
• Investigate and resolve customer-impacting issues including payment failures, transaction delays/reversals, reconciliation exceptions, login/authentication issues, duplicate or rejected transactions, and card-related incidents.
• Support production incidents across core banking, retail and wholesale banking, cash management, customer information, credit/debit cards and payment services.
• Perform end-to-end transaction tracing across applications, databases, APIs, middleware, operating systems, networks, storage and downstream services.
• Analyse application/system logs, SQL data, batch records, monitoring alerts, error messages and file-transfer results to identify root causes.
• Troubleshoot issues across application, database, scheduler, operating system, network, storage, middleware, external interfaces and third‑party services.
• Support Start‑of‑Day/End‑of‑Day processing, production releases, application deployments, service restoration and Disaster Recovery exercises.
• Perform or coordinate infrastructure activities including network troubleshooting, OS/storage patching, vulnerability remediation, server deployment, migration, upgrades and capacity/performance checks.
• Support physical and virtual server environments, infrastructure provisioning, environment builds, lifecycle management, high availability, backup and recovery.
• Safely perform application, middleware, database and batch service restarts during maintenance, including pre‑checks, post‑change validation and health checks.
• Monitor systems, transactions, batch jobs, interfaces and file transfers using tools such as Splunk, Geneos, Control‑M and SQL monitoring platforms.
• Develop and maintain dashboards, alerts and operational monitoring to improve service reliability and visibility.
• Automate operational and infrastructure activities using Ansible, UNIX/Linux shell scripting, PowerShell, Python and SQL.
• Apply Incident, Problem and Change Management practices and participate in major incident recovery to restore services within agreed SLA/KPI targets.
• Conduct root‑cause analysis and post‑incident reviews, driving corrective and preventive actions for recurring issues.
• Prepare change records, risk/impact assessments, implementation and validation plans, rollback procedures and production‑readiness documentation.
• Coordinate with business users, banking operations, application, database, infrastructure, network, cybersecurity, command‑centre and vendor teams.
• Maintain SOPs, runbooks, recovery procedures, implementation plans, incident reports and knowledge articles.
• Ensure all production activities comply with technology risk, information security, regulatory, audit, access‑control and change‑governance requirements.

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent relevant experience.
• 5+ years of hands‑on experience in banking application support, infrastructure operations, production support or a combination of these areas.
• Mandatory experience in banking or financial services, supporting mission‑critical systems in an SLA‑driven environment.
• Proven experience handling customer‑impacting and high‑severity production incidents in a 24x7 environment.
• Strong hands‑on experience investigating payments, transactions, authentication, core banking, cash management, card processing, batch, interfaces and file‑transfer issues.
• Strong capability in end‑to‑end transaction tracing, log analysis, SQL investigation, data validation and root‑cause analysis.
• Hands‑on experience with multiple enterprise platforms such as UNIX/Linux, Red Hat Enterprise Linux, IBM AIX, Windows Server, AS/400 and/or mainframe.
• Experience with Splunk, Geneos, Control‑M, SQL monitoring and enterprise application/infrastructure monitoring tools.
• Good understanding of networking, OS/storage patching, server deployment, VMware or equivalent virtualization, high availability, backup and Disaster Recovery.
• Practical automation/scripting experience using Ansible, UNIX/Linux shell scripting, PowerShell, Python or SQL.
• Strong knowledge of Incident, Problem and Change Management, including major incident recovery, implementation planning, risk assessment, validation, rollback and post‑incident reviews.
• Strong analytical, troubleshooting, documentation and problem‑solving skills.
• Excellent written and verbal communication and stakeholder management skills.
• Ability to work independently and under strict time constraints, with strong focus on customer impact, transaction integrity, operational risk and service availability.
• Willingness to participate in rotating shifts, 24x7 on‑call coverage, weekend/public‑holiday support and after‑hours production releases or maintenance.
• Relevant certifications such as ITIL, RHCSA/RHCE, IBM AIX, Microsoft, VMware, Ansible, cloud, database or infrastructure certifications are advantageous.
• Experience with retail/wholesale banking, payments, reconciliation, clearing/settlement, APIs, middleware, managed file transfer or Oracle/Microsoft SQL Server is an advantage.
• Exposure to Azure/AWS, cybersecurity, vulnerability management, regulatory compliance and audit controls is an advantage.