Application Support Specialist

Smart IMS Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Smart IMS Inc. is seeking an experienced Application Support professional to manage production incidents for Global Banking Real Time Payments Applications. The role focuses on L2 support, health checks, and automation for BAU tasks within Corporate Banking.

The ideal candidate will have deep technical ownership, expertise in payments platforms, and strong scripting in Unix/Windows environments. The position requires a track record in 24/7 incident handling and familiarity with real-time

Qualifications

• 10+ years IT experience in production or release support.
• Experience supporting high-availability, transaction-driven systems (payments, channels, or payment orchestration).
• Proven experience managing real-time production incidents and high-severity outages in a 24/7 environment.
• Knowledge of JDBC, XML, JSON, RabbitMQ, MQ, Microservices & MuleSoft.
• Strong OS knowledge in Unix and Windows with scripting skills.
• Experience with database technologies (Oracle, DB2, PL/SQL) and executing queries to support incident resolution.
• Experience with monitoring and scheduling tools for production support.
• Ability to perform root-cause analysis, live restoration, and timely communication with stakeholders.

Responsibilities

• Provide L2 Application Real Time Payments Production Support within Corporate Banking.
• Perform day-to-day production support, health checks, and automate BAU tasks.
• Apply server OS patches and manage outage windows for 24x7 active-passive apps.
• Operate as a senior individual contributor with deep technical ownership (no people mgmt).
• Leverage Finacle knowledge and payment domain expertise to support sanctions, warehouse payments, and regulatory Cut-offs.

Skills

Production support

Incident management

Real-time systems

Unix scripting

SQL/PLSQL queries

24/7 incident handling

Tools

RabbitMQ

MQ

Job description

This role is Application Support for Global Banking Real Time Payments Applications – primary responsibilities are identification and resolution of production incidents

• Role responsible for L2 Application Real time Payments Production Support (Payment Support) within the Corporate Banking domain.
• Day to day production support of applications, health checks, and automation for BAU tasks.
• Server OS patches for vulnerability fixes. Mythos patches every week, identify right outage window for 24x7 active -passive apps.
• This role is a senior individual contributor position with deep technical and operational ownership and does not include people management responsibilities.
• Finacle product knowledge will be best, payment functional knowledge, Sanctions, warehouse payments, various regulatory cut off knowledge is additional help.

Required Qualifications

• 10+ years of relevant IT experience i.e., Production or Release Support, ITIL, Technical Implementations, or equivalent
• Experience supporting high-availability, transaction-driven systems, preferably in payments, channels, or payment orchestration platforms
• Proven experience managing real-time production incidents and high-severity outages in a 24/7 environment
• Proven knowledge in some/all the following: JDBC, XML, JSON, Rabbit-MQ, XML, JDBC, MQ Micro Services & MuleSoft.
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Experience with Database technologies (examples Oracle, DB2 and PL/SQL) queries to support incident resolution.
• Experience of handling various production support roles (technical – L1/L2/L3) and hands‑on experience in using at least 2-3 widely used monitoring / scheduling tools.
• Experience with troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Desired Skills:

• Experience supporting Payments & Settlement systems, including APAC payment rails (RTGS, real-time, domestic/global payments).
• End-to-end exposure to Production Shared Services, including service analytics, monitoring governance, and capacity/availability management.
• Experience acting as a senior escalation point for critical, cross-functional production incidents.
• Recognized as a subject matter expert (SME), providing guidance and thought leadership without direct people management responsibility.