We’re Hiring! - Application Support Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an experienced L2/L3 production support professional for payment applications. You will manage incidents, perform root-cause analysis, and troubleshoot across application layers to ensure stable payment processing.

The role emphasizes collaboration with development, operations, and business users, participation in releases, ITIL processes, and ongoing improvements to improve system reliability and performance.

Qualifications

• 3 to 5 years of application development and/or production support in Banking domain.
• Hands-on experience with Java, Spring, Oracle DB, WebLogic, .NET, and BizTalk.
• Experience with Linux/Windows, APIs, and microservices.
• Familiarity with DevOps, CI/CD, and ITIL processes.

Responsibilities

• Provide L2/L3 production support for payment applications to ensure availability and performance.
• Perform incident and problem management with root-cause analysis.
• Troubleshoot application, middleware, database, and integration components to fix faults.
• Suggest and implement improvements to enhance stability and maintainability.
• Support application releases, deployments, and production environment changes.
• Participate in BCP and DR drills to validate readiness.
• Monitor transactions, performance, and system health to detect anomalies.
• Analyze payment data to identify improvement opportunities.
• Deliver software enhancements, bug fixes, and routine maintenance.
• Maintain technical docs and transfer knowledge among teams.
• Coordinate with business users, vendors, and infra teams to resolve issues.
• Support upgrades, testing, and validation to keep system current.

Skills

Java

Spring Framework

Oracle Database

Oracle WebLogic

.NET

BizTalk

Linux

Windows

APIs & Microservices

CI/CD (DevOps)

ISO 20022

ITIL Incident & Problem Management

JUnit

SonarQube

Education

Banking domain experience

Job description

Job Summary

Provide L2/L3 production support for payment applications, managing incidents and problems with root cause analysis, troubleshooting across application layers, and delivering system improvements to ensure stable and efficient payment processing.

Responsibilities

• Deliver L2/L3 production support for payment applications to ensure continuous system availability and performance
• Perform incident and problem management by conducting detailed root cause analysis to resolve issues effectively
• Troubleshoot application, middleware, database, and integration components to identify and fix faults
• Proactively recommend and implement improvements to enhance system stability, productivity, and maintainability
• Support application releases, deployments, and production environment changes to ensure smooth transitions
• Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) drills to validate operational readiness
• Monitor payment transactions, application performance, and system health to detect and address anomalies promptly
• Analyze payment transaction data to identify trends and areas for operational improvement
• Deliver software enhancements, bug fixes, and routine maintenance activities to improve application functionality
• Maintain comprehensive technical documentation, operational procedures, and facilitate knowledge transfer among teams
• Coordinate effectively with business users, vendors, and infrastructure teams to resolve issues and align support efforts
• Support software upgrades, enhancements, testing, and validation activities to maintain system currency and compliance

Preferred competencies and qualifications

• 3 to 5 years of application development and/or production support experience in the Banking domain
• Hands-on experience with Java, Spring Framework, Oracle Database, Oracle WebLogic, .NET, and BizTalk technologies
• Experience working in Linux and Windows operating environments
• Understanding of APIs and Microservices architecture to support modern application integration
• Familiarity with DevOps and Continuous Integration/Continuous Deployment (CI/CD) practices
• Experience supporting payment systems such as Cross Border Payments, MEPS+, FAST-RT, or similar real-time payment platforms
• Good understanding of ISO 20022 messaging standards for payment transactions
• Exposure to ITIL Incident and Problem Management processes to align with industry best practices
• Knowledge of JUnit, PMD Tools, and SonarQube for software testing and code quality assurance
• Strong troubleshooting, analytical, and problem-solving skills applied in production support contexts
• Effective verbal and written communication skills to collaborate across teams and stakeholders