Production Support Engineer

Luxoft; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

DXC Luxoft is a leading provider of Murex-based services and supports day-to-day production operations for financial applications. The role emphasizes scripting, monitoring, and incident management across EOD issues and VAR scenarios.

Candidates will work with Elastic Search, CI/CD, and cross-functional teams to ensure production stability and timely issue resolution. Priorities include ownership, RCA participation, and delivering long-term improvements.

Qualifications

• 0 to 2 years of experience in SQL, Unix Shell scripting, Linux.
• Providing production support on the issues related to EOD failure, report failure, VAR EOD failures
• Able to debug issues in SQL, shell scripts
• Able to write Linux/Unix shell scripts, SQL
• Problem-solving skills to solve day-to-day BAU issues

Responsibilities

• To track and be responsible for providing optimum service levels for day-to-day production support.
• Able to write scripts using shell/ Python, etc., for monitoring, system troubleshooting, and maintenance operations.
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Experience working in Elastic Search for logging, monitor systems & services.
• Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• Able to take ownership of high-severity issues and follow through to closure, answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.

Skills

SQL

Unix Shell scripting

Linux

Job description

DXC Luxoft has one of the world's leading Murex practices.

We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Responsibilities:

• To track and be responsible for providing optimum service levels for day-to-day production support.
• Able to write scripts using shell/ Python, etc., for monitoring, system troubleshooting, and maintenance operations.
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Experience working in Elastic Search for logging, monitor systems & services.
• Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• Able to take ownership of high-severity issues and follow through to closure, answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.

Mandatory Skills Description:

• 0 to 2 years of experience in SQL, Unix Shell scripting, Linux
• Providing production support on the issues related to EOD failure, report failure, VAR EOD failures
• Able to debug issues in SQL, shell scripts
• Able to write Linux/Unix shell scripts, SQL
• Problem-solving skills to solve day-to-day BAU issues

Nice-to-Have Skills Description:

• Knowledge of Murex application supporting VAR module
• Murex UAT environments setup and troubleshoot issues
• Demonstrate ownership and responsibility in all assignments