Product Support Engineer

LUXOFT INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

DXC Luxoft in Singapore seeks a production support analyst for the Murex stack. You will monitor day-to-day operations, troubleshoot EOD and VAR-related issues, and write shell and SQL scripts for automation and recovery.

You will collaborate with third-party vendors and internal teams to ensure stable releases, log data with Elastic Search, and contribute to RCA and long-term stability improvements.

Qualifications

• 0 to 2 years of experience in SQL, Unix Shell scripting, Linux.
• Providing production support on EOD and VAR related issues.
• Able to debug issues in SQL and shell scripts.
• Able to write Linux/Unix shell scripts, SQL.
• Problem-solving skills for day-to-day BAU issues.

Responsibilities

• Track and provide optimum service levels for day-to-day production support.
• Write scripts using shell/ Python for monitoring, troubleshooting, and maintenance.
• Collaborate with third party vendors/other support teams for seamless support.
• Experience with Elastic Search for logging, monitor systems & services.
• Understand CI/CD pipeline and deployment processes for release management.
• Take ownership of high-severity issues and provide long-term solutions and RCA.

Skills

SQL

Unix Shell scripting

Linux

Tools

Elastic Search

Murex

Job description

Project description

DXC Luxoft has one of the world's leading Murex practices.
We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Responsibilities

• To track and be responsible for providing optimum service levels for day-to-day production support.

• Able to write scripts using shell/ Python, etc., for monitoring, system troubleshooting, and maintenance operations.

• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.

• Experience working in Elastic Search for logging, monitor systems & services.

• Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.

• Able to take ownership of high-severity issues and follow through to closure, answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.

Skills

Must have

• 0 to 2 years of experience in SQL, Unix Shell scripting, Linux

• Providing production support on the issues related to EOD failure, report failure, VAR EOD failures

• Able to debug issues in SQL, shell scripts

• Able to write Linux/Unix shell scripts, SQL

• Problem-solving skills to solve day-to-day BAU issues

Nice to have

• Knowledge of Murex application supporting VAR module

• Murex UAT environments setup and troubleshoot issues

• Demonstrate ownership and responsibility in all assignments

• Excellent communication skills