Production Reliability Engineer: Incident & Cloud Ops

RedBlue IT Professionals BV; Singapore; Sur place; SGD 70 000 - 110 000; Plein temps

Résumé du poste

Zenika is seeking a Production Support specialist who believes the true test of software happens after the Go-Live. You are the guardian of system stability, a calm voice during critical incidents, and you dig into code and data to understand why things failed.

You will own the Run phase for critical applications, monitor health with Datadog, and resolve incidents across Python, Java and SQL in an AWS environment. You’ll contribute to automation and robust runbooks in a collaborative Agile team.

Qualifications

• 5+ years hands-on experience in application support or production engineering.
• Strong command of SQL and scripting.
• Experience with cloud platforms (AWS) and monitoring tools (Datadog).
• Familiarity with CI/CD pipelines and SDLC.

Responsabilités

• Production Monitoring & Health: monitor application health and performance using Datadog and cloud-native dashboards.
• Incident Management & Resolution: diagnose, mitigate, and resolve incidents across Python, Java, and SQL to minimize business impact.
• Deep-Dive Root Cause Analysis (RCA): investigate recurring issues and implement long-term fixes with dev teams.
• Cloud Operations & Deployment: support AWS-hosted apps, assist in releases and patches via CI/CD pipelines with safe rollback readiness.
• System Optimization: analyze performance and implement tuning (SQL, resource scaling).
• Operational Excellence: automate toil and maintain runbooks and documentation for knowledge base.
• Stakeholder Engagement: provide clear technical support to end-users and communicate with diverse stakeholders during high-pressure situations.

Connaissances

Production support

Incident management

Root cause analysis

Agile collaboration

Communication

Problem solving

Automation mindset

Teamwork

Troubleshooting

Outils

Datadog

AWS

Git

CI/CD pipelines

SQL

Python

Java

Unix/Linux

Description du poste

Zenika is seeking a Production Support specialist who believes the true test of software happens after the Go-Live. You are the guardian of system stability, a calm voice during critical incidents, and you dig into code and data to understand why things failed.

You will own the Run phase for critical applications, monitor health with Datadog, and resolve incidents across Python, Java and SQL in an AWS environment. You’ll contribute to automation and robust runbooks in a collaborative Agile team.