Application Support Specialist

Zenika Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Training opportunities

Global Zenika community

Challenging, impactful projects

Job summary

Zenika Singapore seeks a Production Support specialist who treats Go-Live as just the start, safeguarding system stability and performance. You diagnose intricate issues, dive into code and data, and ensure resilient, observable web solutions for clients.

You will own the Run phase for critical applications, leverage Datadog and AWS, and collaborate across teams to automate toil, improve runbooks, and communicate effectively under pressure.

Qualifications

• 5 years of hands-on experience in application support or production engineering.
• Strong command of SQL.
• Deep familiarity with Unix/Linux systems and shell scripting.
• Hands-on experience with AWS, Datadog, and Git.
• Understanding of CI/CD pipelines and the SDLC.

Responsibilities

• Monitor application health and performance using Datadog and dashboards.
• Act as primary responder for incidents across Python, Java, and SQL to minimize business impact.
• Conduct root cause analysis and work with development teams on long-term fixes.
• Support deployments and patches via CI/CD pipelines in AWS, with rollback readiness.
• Analyze performance and tune SQL and resources for sustainability.
• Maintain runbooks and documentation for the support knowledge base.
• Communicate clearly with stakeholders during high-pressure situations.

Skills

Analytical problem-solving

Collaboration

Fast learner

Stakeholder communication

Agile mindset

Tools

Unix/Linux

Shell scripting

AWS

Datadog

Git

CI/CD

Job description

You’re a Production Support specialist who believes that the true test of software happens after the \"Go-Live.\" You are the guardian of system stability, an expert troubleshooter, and a calm voice during critical incidents. You don\'t just restart services; you dig into the code and data to understand why things failed, ensuring that our clients\' web solutions are resilient, observable, and high-performing

Your Role as a Zenika Consultant

You will take ownership of the \"Run\" phase for critical applications, ensuring they meet the high standards of a modern production environment.

Core Responsibilities

• Production Monitoring & Health: Proactively monitor application health and performance using Datadog and cloud-native dashboards. Identify trends before they become outages.
• Incident Management & Resolution: Act as the primary responder for application incidents. You will diagnose, mitigate, and resolve issues across Python, Java, and SQL layers to minimize business impact.
• Deep-Dive Root Cause Analysis (RCA): Conduct thorough investigations into recurring issues. Partner with development teams to implement long-term fixes and prevent future occurrences.
• Cloud Operations & Deployment: Support applications hosted on AWS. Assist in the deployment of new releases and patches via CI/CD pipelines, ensuring safety and rollback readiness.
• System Optimization: Analyze application performance and implement tuning measures (SQL optimization, resource scaling) to ensure system sustainability.
• Operational Excellence: Identify opportunities to automate manual support tasks (toil). Maintain high-quality runbooks and technical documentation for the support knowledge base.
• Stakeholder Engagement: Provide clear technical support to end-users and communicate effectively with diverse stakeholders during high-pressure situations.

What you bring

• Only Singaporeans or PRs may apply due to the nature of the project.
• Experience: At least 5 years of hands-on experience in application support or production engineering.
• Languages: Strong command of SQL
• Environment: Deep familiarity with Unix/Linux systems and shell scripting.
• Cloud & Tools: Hands-on experience with AWS, Datadog, and Git.
• DevOps Literacy: Understanding of CI/CD pipelines and the Systems Development Life Cycle (SDLC).
• Mindset: An Agile, fast learner who enjoys complex problem-solving and works well in a collaborative team environment.

Founded by developer Carl Azoury, Zenika is a consultancy built around community, transparency, and craftsmanship. Our passionate team advises clients with expertise in open-source technologies and modern solutions

• Professional Growth: Access 28,000+ Zenika-led training sessions and work with industry leaders like Google Cloud.
• Global Community: Connect with fellow experts through our annual TechnoZaures and share skills across 11 global locations.
• Impact: Take on challenging projects where your expertise directly ensures the success of large-scale web solutions.