Production Support Engineer

Allegis Group Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Allegis Group Singapore Pte Ltd is seeking a hands-on Production Support professional to join our technology team overseeing critical front-office applications. The role blends production support with Site Reliability Engineering (SRE) practices in a modern cloud environment.

You will work closely with business users and technology teams to ensure smooth operation and reliability of key investment applications.

Qualifications

• 5+ years of experience in Production Support, Application Support, or SRE environment.
• Strong incident management and troubleshooting capabilities.
• Hands-on experience with Linux/Unix environments and Bash/Shell scripting.
• Experience supporting Kubernetes-based applications and cloud platforms (AWS/Azure).
• Familiarity with enterprise scheduling tools like Control-M or Autosys.

Responsibilities

• Provide production support for critical business applications, ensuring high availability and operational stability.
• Investigate and resolve production incidents with root cause analysis.
• Monitor applications, infrastructure, and scheduled jobs; proactively address issues.
• Troubleshoot across cloud, Kubernetes, Linux, databases, and application layers.
• Support batch scheduling platforms such as Control-M or Autosys.
• Communicate incident updates to business users and manage expectations.
• Automate repetitive tasks and drive improvements in support processes.
• Collaborate with technology teams and system owners to improve reliability and resiliency.
• Participate in on-call and weekend support rotations.

Skills

Incident management

Troubleshooting

SRE mindset

Stakeholder management

On-call readiness

Tools

Kubernetes

Control-M

Autosys

SQL

Datadog

Terraform

Python

AWS

Azure

Job description

• Provide production support for critical business applications, ensuring high availability and operational stabilit
• Investigate and resolve production incidents, performing detailed root cause analysis before escalating where necessary
• Monitor applications, infrastructure, and scheduled jobs, proactively identifying and addressing potential issues

Job Description

We are seeking a hands-on Production Support to join a growing technology team supporting critical front-office business applications. This role is ideal for someone who enjoys troubleshooting complex issues, investigating root causes, driving resolutions, and improving platform reliability through automation and operational excellence.

This is a business-facing role that combines production support responsibilities with Site Reliability Engineering (SRE) practices in a modern cloud-based environment. The successful candidate will work closely with business users, application owners, and technology teams to ensure the smooth operation of key investment applications.

Key Responsibilities

• Provide production support for critical business applications, ensuring high availability and operational stability.
• Investigate and resolve production incidents, performing detailed root cause analysis before escalating where necessary.
• Monitor applications, infrastructure, and scheduled jobs, proactively identifying and addressing potential issues.
• Troubleshoot issues across cloud, Kubernetes, Linux, databases, and application layers.
• Support and manage batch scheduling platforms such as Control-M or Autosys.
• Communicate effectively with business users during incidents, providing timely updates and managing expectations.
• Drive continuous improvement initiatives by automating repetitive operational tasks and enhancing support processes.
• Partner with technology teams and system owners to improve platform reliability, resiliency, and operational efficiency.
• Participate in an on-call and weekend support rotation as required.
• Contribute to SRE initiatives, including monitoring, observability, automation, and operational best practices.

Requirements

• 5+ years of experience in Production Support, Application Support, or SRE environment.
• Strong incident management, problem management, and troubleshooting capabilities.
• Proven ability to independently investigate issues using logs, monitoring tools, database queries, and system diagnostics.
• Hands-on experience with Linux/Unix environments and Bash/Shell scripting.
• Experience supporting Kubernetes-based applications, including troubleshooting pods and containerized workloads.
• Knowledge of cloud platforms such as AWS and/or Azure.
• Experience with Control-M, Autosys, or similar enterprise scheduling tools.
• Strong SQL and database troubleshooting skills.
• Excellent communication and stakeholder management skills, with experience supporting business users.
• Ability to perform effectively in a fast-paced environment and take ownership of issues through to resolution.

Preferred Skills

• Experience with monitoring and observability tools such as Datadog.
• Infrastructure-as-Code experience using Terraform.
• Automation experience using Python or similar scripting languages.
• Familiarity with AI-assisted operational tooling or agentic AI concepts.
• Exposure to financial services or investment technology environments.

Ideal Candidate

• Currently working in a hands-on Production Support or SRE role.
• Demonstrates curiosity and persistence when troubleshooting complex issues.
• Takes ownership and accountability rather than acting as a ticket dispatcher.
• Comfortable interfacing directly with business stakeholders.
• Proactive, adaptable, and eager to learn new technologies.
• Balances operational support responsibilities with a continuous improvement mindset.

We regret to inform you that only shortlisted candidates will be notified.