Product Transformation Lead: AI-Driven Delivery & Change

Manulife/John Hancock; Singapore; Hybrid; SGD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Manulife/John Hancock in Singapore is seeking an experienced transformation specialist to drive end-to-end product transformation. You will create more efficient, scalable, and insight-driven processes across the product lifecycle, lead key initiatives, embed governance, and introduce AI-enabled capabilities to improve time-to-market, quality, and operational discipline.

In a cross-functional role with Product, IT, Operations and Distribution, you will translate strategy into measurable

Qualifications

• 7+ years of experience in transformation, change management, product delivery, or related discipline.
• Experience leading initiatives from design through implementation, adoption and transition into business-as-usual operations.
• Ability to translate strategy into execution with governance, ownership, and structured planning.

Responsibilities

• Lead and deliver product transformation roadmaps across the end-to-end product lifecycle, from design through adoption.
• Support Book of Work planning, prioritisation, monthly governance forums, and reporting cadence.
• Establish feedback loops and insights tracking to continuously improve product and process outcomes.
• Redesign and optimise product development and operational processes to improve efficiency and consistency and reduce rework.
• Lead change implementation, including SOPs, governance mechanisms, and adoption plans.
• Embed continuous improvement practices and support the transition of new processes and tools into business-as-usual operations.
• Provide structured program and project management across multiple initiatives and workstreams.
• Coordinate cross-functional delivery across Product, IT, Operations, and Distribution, with clear ownership, planning, risk management, and follow-through.
• Prepare SteerCo decks, executive updates, governance materials, and concise reporting that support informed decisions.
• Deliver process redesign outputs, SOPs, playbooks, and other practical tools for key workflows.

Skills

Transformation leadership

Change management

Cross-functional collaboration

Program management

Strategic planning

Analytical thinking

Job description

Manulife/John Hancock in Singapore is seeking an experienced transformation specialist to drive end-to-end product transformation. You will create more efficient, scalable, and insight-driven processes across the product lifecycle, lead key initiatives, embed governance, and introduce AI-enabled capabilities to improve time-to-market, quality, and operational discipline.

In a cross-functional role with Product, IT, Operations and Distribution, you will translate strategy into measurable