Bancassurance Transformation Lead

Manulife; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Manulife Singapore is seeking a senior transformation leader to drive complex bancassurance initiatives, connecting strategy, operations and customer journeys to deliver measurable outcomes. You will partner with bank partners and internal stakeholders to design scalable solutions and new operating models that uplift customer experience and business performance.

The role offers exposure to senior leadership, with responsibilities spanning end-to-end redesign, governance, risk assessment and

Qualifications

• Significant experience in management consulting, business transformation, process improvement, operating model design or complex programme delivery.
• Demonstrated experience leading cross-functional transformation initiatives from problem definition through implementation.
• Strong analytical, project-management and executive communication skills.

Responsibilities

• Lead end-to-end redesign of bancassurance processes across customer, frontline and operational journeys.
• Identify gaps and develop future-state solutions to improve customer and business outcomes.
• Coordinate cross-functional delivery across Product, Distribution, Operations, Underwriting, Digital and other stakeholders.

Skills

Management consulting

Business transformation

Operating model design

Stakeholder management

Project management

Education

Bachelor's degree

Job description

Manulife Singapore is seeking a senior transformation leader to drive complex bancassurance initiatives, connecting strategy, operations and customer journeys to deliver measurable outcomes. You will partner with bank partners and internal stakeholders to design scalable solutions and new operating models that uplift customer experience and business performance.

The role offers exposure to senior leadership, with responsibilities spanning end-to-end redesign, governance, risk assessment and