Bancassurance Transformation Leader: Strategy & Operations

Manulife (Singapore) Pte Ltd; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Manulife Singapore is seeking a senior transformation leader to drive complex bancassurance initiatives spanning strategy, operations and customer journeys. You will redesign operating models, processes and governance, collaborating with bank partners and internal stakeholders to deliver measurable business and customer impact.

In this role you will translate strategic priorities into scalable solutions, manage cross-functional delivery across Product, Distribution, Operations, Risk and Digital,

Qualifications

• Significant experience in management consulting, business transformation, process improvement, operating model design or complex programme delivery.
• Demonstrated experience leading cross-functional transformation initiatives from problem definition through implementation.
• Strong capability in process redesign, operating-model development, structured problem-solving and business transformation.
• Proven ability to influence stakeholders and coordinate delivery across complex organizational and partnership environments.
• Strong analytical, project-management and executive communication skills.
• Experience managing multiple stakeholders and competing priorities in a fast-paced environment.
• Bachelor's degree.

Responsibilities

• Lead end-to-end redesign of complex bancassurance processes across customer, frontline and operational journeys.
• Identify process gaps, inefficiencies and control issues, and develop future-state solutions that improve customer and business outcomes.
• Apply structured problem-solving, process-improvement and transformation methodologies to address complex business challenges.
• Design future operating models, service models, governance structures, decision rights and cross-functional workflows.
• Clarify ownership, accountability and hand-offs across Manulife, bank partners and supporting functions.
• Lead assigned transformation initiatives from definition and design through implementation and adoption.
• Establish clear outcomes, scope, milestones, dependencies, risks and delivery plans for transformation initiatives.
• Coordinate cross-functional delivery across Product, Distribution, Operations, Underwriting, Digital, Technology, Risk, Compliance and other key stakeholders.
• Assess the impact of transformation initiatives on people, processes, controls and operating practices.
• Develop and execute business readiness, stakeholder engagement, communication and adoption plans.
• Monitor implementation progress and adoption outcomes, addressing barriers to successful realization of benefits.
• Maintain governance, reporting and accountability for assigned initiatives.
• Define and track commercial, customer, operational and control outcomes.
• Escalate material risks, issues and key decisions to senior stakeholders as appropriate.
• Capture lessons learned and contribute to the development of reusable transformation methodologies, tools and frameworks.

Skills

Transformation leadership

Stakeholder management

Process redesign

Operating model design

Structured problem solving

Executive communication

Project management

Bachelor's degree

Education

Bachelor's degree

Job description

Manulife Singapore is seeking a senior transformation leader to drive complex bancassurance initiatives spanning strategy, operations and customer journeys. You will redesign operating models, processes and governance, collaborating with bank partners and internal stakeholders to deliver measurable business and customer impact.

In this role you will translate strategic priorities into scalable solutions, manage cross-functional delivery across Product, Distribution, Operations, Risk and Digital,