Product & Process Solution Program Management Lead - Live & Monetization

TikTok; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

TikTok is seeking a Product & Process Solution Program Management Lead for Live & Monetization in Singapore. The role oversees governance of moderation operations, safety frameworks, and performance metrics, while coordinating with Product, Engineering, Policy, and Operations teams to optimize processes and outcomes.

The candidate will drive data-informed decision making, risk mitigation, and cross-regional collaboration to ensure scalable, cost-effective moderation that balances safety and free

Qualifications

• 5+ years of experience in content moderation, safety operations, or quality operations, with demonstrated ownership of strategic initiatives.
• Strong understanding of moderation processes, tools, and policy enforcement frameworks.
• Proven ability to analyze complex datasets and translate insights into actionable strategies.
• Demonstrated experience leading cross-functional projects from concept to execution.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
• Ability to operate effectively in a fast-paced, dynamic environment with evolving priorities.
• Preferred: experience in process redesign, automation, and large-scale technology implementation.
• Familiarity with machine learning model evaluation and moderation tooling.
• Experience leading transformation programs in high-growth or platform-based environments.

Responsibilities

• Oversee the daily governance of moderation operations across regions.
• Develop and implement safety frameworks and standards for moderation.
• Define and track KPIs (e.g., CGVR, TCOA, moderation performance).
• Lead cross-functional initiatives with Product, Engineering, Policy, and Ops teams.
• Drive process optimization, automation, and technology adoption.
• Manage resource planning and cost-effective operations.

Skills

Content moderation

Stakeholder management

Data analysis

Cross-functional leadership

Communication

Education

Bachelor’s degree in relevant field

Job description

Product & Process Solution Program Management Lead - Live & Monetization

Location:

Employment Type:

Regular

Job Code:

A19285C

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Responsibilities

The Live and Monetization Team supports In-house and Business Partner moderation efforts to address objectionable or disturbing user-generated content in Live formats across AMS, EMEA and APAC regions. Our team is dedicated to the review and enforcement of policies to maintain a safe and vibrant platform where creators can interact with users. We work daily to find the right balance between harm prevention and free expression by minimizing leakage and minimizing overkill. The team is responsible for the daily governance of both In-House and Business Partner Moderation Teams, including but not limited to managing daily operations, tracking of KPIs and developing strategies for improvements to operational excellence. The team also ensures cost-effective operations through strategic resource allocation.

• Operational Safety Strategy & Frameworks
• Develop and implement a comprehensive safety framework.
• Define and operationalize key performance metrics (e.g., CGVR, TCOA, moderation/model performance) to drive efficiency and quality.
• Establish standards for safety programs, including workforce planning, enforcement mechanisms, and accuracy benchmarks.
• End-to-End Product & Process Management
• Oversee the full lifecycle of safety projects, ensuring processes are designed for scalability, efficiency, and high-quality outcomes.
• Drive operational excellence through rigorous planning, execution, and continuous performance monitoring.
• Identify risks, gaps, and opportunities, and lead mitigation strategies across programs.
• Data-Driven Insights & Performance Management
• Lead deep-dive analyses of operational and moderation data to generate actionable insights
• Define success metrics, set targets, and implement tracking mechanisms to ensure alignment with organizational goals.
• Leverage data to inform strategic decisions and continuous improvement initiatives.
• Cross-Functional Leadership & Stakeholder Management
• Partner with Product, Engineering, Policy, and Operations teams to define and execute moderation strategies.
• Drive alignment across stakeholders through clear communication of priorities, milestones, and performance updates.
• Influence decision-making at multiple levels and ensure successful delivery of cross-functional initiatives
• Process Optimization & Transformation
• Evaluate existing moderation processes, tools, and policies to identify opportunities for improvement.
• Lead transformation initiatives, including process redesign, automation, and technology implementation.
• Champion innovation and continuous improvement to enhance moderation effectiveness and scalability.

Qualifications

• Minimum Qualification(s)- Bachelor’s degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent)
• 5+ years of experience in content moderation, safety operations, or quality operations, with demonstrated ownership of strategic initiatives
• Strong understanding of moderation processes, tools, and policy enforcement frameworks
• Proven ability to analyze complex datasets and translate insights into actionable strategies.
• Demonstrated experience leading cross-functional projects from concept to execution.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
• Ability to operate effectively in a fast-paced, dynamic environment with evolving priorities.
• Preferred Qualification(s)- Experience in process redesign, automation, and large-scale technology implementation.
• Familiarity with machine learning model evaluation and moderation tooling.
• Experience leading transformation programs in high-growth or platform-based environments.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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