Policy Manager, Information Integrity, Trust & Safety

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Policy Manager, Information Integrity, Trust & Safety to shape and operationalize platform policies globally from Singapore. You will drive policy development and coordinate with Legal, Public Policy, Regional Policy, and product teams to ensure clear, defensible policies and effective enforcement.

You will collaborate with external stakeholders and internal partners to address evolving regulations, industry trends, and platform governance challenges, while guiding

Qualifications

• 5+ years in Trust & Safety or policy fields.
• Knowledge of misinformation and civic integrity.
• Excellent writing and executive communication.
• Ability to work cross-functionally across product, legal, comms, operations, enforcement, public policy, and data science.
• Understanding of online safety and platform governance.

Responsibilities

• Draft and refine Information Integrity policies for downstream teams.
• Collaborate with Policy Scaling, Regional Policy, and Product teams.
• Engage with Legal and Public Policy for regulatory compliance.
• Act as global escalation point for emergency policy decisions.
• Stay updated on industry trends and address them in policies.
• Represent Information Integrity with cross-functional partners and external stakeholders.

Skills

Policy development

Trust & Safety policies

Executive communication

Cross-functional collaboration

Policy analysis

Education

Public policy degree

Tools

Data analysis skills

Job description

Policy Manager, Information Integrity, Trust & Safety

Location:

Employment Type:

Regular

Job Code:

A228787

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Responsibilities

• Responsibilities- Draft and refine our Information Integrity policies so they are clear, consistent, defensible, and operationally useful for downstream teams.
• Collaborate with Policy Scaling, Regional Policy, and Product teams to improve content policies and streamline enforcement and processes.
• Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a consultant for potential new regulations or government regulatory requests.
• Act as a global escalation point of contact when necessary, and align all stakeholders and leadership to respond to emergency policy decisions.
• Remain up-to-date on industry trends and emerging issues in the Information Integrity space and design policies & policy positions to address them on platform where necessary.
• Serve as a subject matter expert representative for Information Integrity efforts, in coordination with Regional Policy, Public Policy, Comms, and/or Outreach & Partnerships.
• Engage with external stakeholders to incorporate outside expertise into TikTok’s platform policies.
• Support the execution of the strategic vision for the wider Policy Development team, working cross-functionally with other team members to optimize policy iteration, implementation, and training procedures to deliver high-quality results.

Qualifications

Minimum Qualifications

• 5+ years of experience in Trust & Safety, platform policy, product policy, government, law, human rights, technology policy, academia, or a related field.
• Knowledge in one or all of the following: misinformation, election integrity, civic integrity, identity deception, coordinated inauthentic behavior.
• Excellent writing, editing, and executive communication skills, with the ability to turn complex and ambiguous topics into clear, structured, and actionable materials.
• Strong policy judgment and the ability to reason across multiple issue areas, product contexts, stakeholder perspectives, and risk trade-offs.
• Exceptional ability to work cross-functionally with partners such as product, legal, comms, operations, enforcement, public policy, and data science.
• Self-starter with strong organizational skills and ability to manage multiple workstreams in a fast-moving environment.
• Strong understanding of online safety, content policy, platform governance, social media, or technology policy issues.

Preferred Qualifications

• Degree in public policy, international relations, law, technology policy, political science, or a related field.
• Prior experience working in Trust & Safety, policy, or governance at a global technology company.
• Proficiency in data-driven policy analysis and related enforcement/technical expertise.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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