Business Intelligence Analyst, Trust & Safety

TikTok; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

TikTok is seeking a seasoned Business Intelligence Analyst in Singapore to empower data-driven decision-making. You will own and manage operational metrics, develop robust reporting systems, and provide analytical insights to improve Trust & Safety operations globally.

Responsibilities include partnering with stakeholders, building scalable data workflows, and maintaining data quality and governance across automated reporting.

Qualifications

• 5+ years of hands-on experience in data automation, analytics, or a related analyst role.
• Strong stakeholder management and communication skills, with the ability to translate business needs into scalable data solutions.
• Proficient in Excel automation, data pipeline development, and scripting for automation tasks.
• Proficient in Python and SQL for data analysis, automation, and scalable data workflows; familiarity with data visualization tools.

Responsibilities

• Partner with cross-functional stakeholders to gather, prioritize, and translate business requirements into scalable analytics and automation solutions.
• Develop and maintain scalable data workflows (e.g. Scheduled SQL queries, Python scripts or RPA bots).
• Collaborate with operations, engineering, and platform teams to improve data flow between platforms.
• Build, design, and monitor reporting tools that surface key metrics and operational insights.

Skills

Data automation

SQL

Python

Excel automation

Data visualization

Stakeholder management

Relational databases

Education

Bachelor's degree in MIS/CS/Business Analytics

Tools

Tableau

Power BI

BigQuery

Snowflake

Job description

Responsibilities

The Business Intelligence Team empowers data-driven decision-making within our organization. We are committed to delivering meaningful insights that drive continuous improvement and optimize performance across all operational areas. The Business Intelligence Team owns and manages operational metrics and develops robust reporting systems and analytical insights to ensure accuracy, actionability, and timeliness of information. Our focus is on fostering collaboration, innovation, and efficiency for Trust & Safety (T&S) global functioning.

• Partner with cross-functional stakeholders to gather, prioritize, and translate business requirements into scalable analytics and automation solutions.
• Develop and maintain scalable data workflows (e.g. Scheduled SQL queries, Python scripts or RPA bots).
• Collaborate with operations, engineering, and platform teams to improve systems integration and data flow between platforms (e.g. workflow tools and databases).
• Build, design, and monitor reporting tools that surface key metrics and operational insights. These may include data related to efficiency and quality performance in moderation teams.
• Develop and maintain technical documentation, data definitions, and user documentation to support scalable analytics solutions.
• Evaluate emerging analytics, automation, and AI technologies to improve operational efficiency, scalability, and data accessibility.
• Ensure data quality, validation, and governance standards across automated reporting and AI-assisted workflows to support accurate, reliable decision-making.

Qualifications

Minimum Qualifications:

• 5+ years of hands-on experience in data automation, analytics, or a related analyst role.
• Strong stakeholder management and communication skills, with the ability to translate business needs into scalable data solutions and technical concepts into actionable business insights.
• Proficient in Excel automation, data pipeline development, and scripting for automation tasks.
• Proficient in Python and SQL for data analysis, automation, and scalable data workflows. Familiarity with data visualization tools, e.g., Tableau, Power BI, etc.
• Understanding of relational databases and/or data warehousing concepts (e.g., BigQuery, Snowflake).
• Proven analytical problem-solving skills with a keen eye for detail and process optimization.
• Experience applying data quality, validation, and governance best practices to ensure accurate, reliable, and trustworthy analytics.

Preferred Qualifications:

• A Bachelor's degree or higher in Management Information Systems, Computer Science, Business Analytics, Statistics or related subjects is preferred.
• Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines.
• Experience working in Trust and Safety scaled operations, with an understanding of content moderation workflows or workflow management systems.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Proactive and self-motivated, with a strong attention to detail and a commitment to delivering high-quality work.
• Experience identifying opportunities to leverage AI-assisted tools and automation to improve reporting, operational workflows, and productivity.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We are resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.