Product Owner, Client Self Administration

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Standard Chartered Bank (Singapore) Limited is seeking a Product Owner for Client Self Administration within the Transaction Banking Digital Channels Solutions (DCS) team. You will partner with the Lead PO to shape the digital strategy, roadmaps, and delivery for post-onboarding journeys, enabling clients to manage users, entitlements, and configurations securely.

You will work with product managers, designers, engineers, and business stakeholders across 50+ markets to drive adoption, CSAT, and

Responsibilities

• Define and drive the strategic direction for Digital maintenance and Client Self-Administration journeys.
• Own the product vision and multi-year strategy for CSA client journeys across TB.
• Translate digital channels strategy into clear product outcomes for client experience and adoption.
• Influence stakeholders on scope, go-to-market plans and roadmap alignment.
• Deliver the product roadmap and maintain a healthy backlog with detailed user stories.
• Collaborate with Product Management, Technology and client service to launch products.
• Ensure omni-channel client requirements are captured and aligned with Open Banking priorities.
• Drive adoption of digital self-serve capabilities while managing risk and compliance.

Skills

Product ownership

Agile methodology

Stakeholder management

Cross-functional collaboration

Job description

Job Summary

• In Standard Chartered Bank's Corporate & Investment Bank (CIB), our ambition is to be digital-first, making banking simple, 24/7, through our Straight2bank (S2B) Digital platform that serves our global clients across our 50+ footprint markets.
• The Product Owner (PO) of Client Self administration is a role in the Transaction Banking's Digital Channels Solutions (DCS) team.
• As the PO you will work with the Lead Product Owner to define and execute the Digital product strategy, roadmap and delivery for post-onboarding and ongoing servicing and maintenance journeys, enabling CIB clients to independently manage users, entitlements, mandates and service configurations in a secure, compliant and scalable manner.
• The role partners closely with Cash, Trade, FM, Operations, client servicing, compliance, technology and country /cluster teams and collaborates with a cross-functional team of product managers, designers, engineers, and other business stakeholders to deliver a best-in-class platform experience for our CIB clients.
• The role is responsible for delivery of agreed outcomes on standard metrics/scorecards e.g. Digital adoption, CSAT, service levels, product management objectives and key results (OKRs)

Key Responsibilities

Strategy

• Define and drive the strategic direction for Digital maintenance and Client Self-Administration (CSA) client journeys on Straight2bank. Own the product vision and multi-year strategy for the above to be used by both clients and internal users (operations, servicing teams)
• Translate digital channels strategy into clear product outcomes (client experience, STP uplift, client adoption)
• Drive reusability strategy ensuring these capabilities can be leveraged across cash, Trade, FM products and can cater to both internal and external facing journeys
• Influence stakeholders on scope trade-offs, go-to-market plans and roadmap alignment
• Drive success metrics and value measures aligned to strategic objectives.

Business

• As a Product Owner of Client Self Administration, you will translate business strategy into clear product outcomes aligned to TB client servicing goals. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch.
• Drive client adoption of digital self-serve capabilities reducing reliance on operations and TB SAT teams.
• Build global platform capabilities incorporating country and regulatory requirements
• Manage stakeholder expectations across business, TB servicing, operations, product, technology, second lines and ensure robust risk and issues management
• Support regulatory remediation and audit commitments impacting S2B Platform Services.

Processes

• You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our S2B Digital Platform Services in 50+ countries. You will be responsible to take the ideas through implementation in Agile Methodology as a "Product Owner". You will continuously evaluate the ever-changing financial ecosystem and related emerging technologies in collaboration with our technology partners.

Key Responsibilities include:

• Engage internal stakeholders and teams across CIB Business and Operations, DCS Technology, Compliance, Governance, Risk Management and Cybersecurity to align on the strategic development of end-to-end digital client journeys.
• Own, refine and deliver the product roadmap for Client Self Administration (CSA) that include digital maintenance and Client Self-Administration (CSA) client journeys.
• Participate in the industry benchmarking exercises to obtain objective, data-driven insights that informs strategic product planning
• Ensure healthy product backlog by getting into the details of existing capabilities, understand client needs and usage, ascertain business relevance and come up with a product release plan.
• Ensure omni-channel strategy by capturing client requirements across interactive and non-interactive channels and partnering with the Open Banking Ecosystem product team on key priorities and aligning to their product roadmaps.
• Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows.
• Work closely with cross functional squads in the DCS Digital Platform Services Hive and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment to production and eventually, drive customer adoption of new digital client self-administration solutions.
• Articulate change requests with concise, comprehensive and high-quality user story writing
• Work extensively with Client Insights & Research, CX/UX Design and Regional DCS and fr