AVP, Product Manager (Consumer Deposits), Consumer Banking Group

DBS Bank Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DBS Bank is seeking a driven Product Manager to own the CASA platform, drive transformation, and optimise customer and employee journeys across deposit products. The role focuses on platform ownership, governance and technology enablement within DBS Asia Central.

You will lead cross-functional initiatives with Technology, Operations, Risk and Compliance to deliver strategic platform enhancements, ensure operational excellence and regulatory adherence in a fast-paced banking environment.

Qualifications

• 6–10 years of experience in banking, product management, platform management, or a related field.
• Strong understanding of deposit products, banking operations and technology systems.
• Proven track record leading platform enhancements, system implementations and process improvement.
• Experience in investigating and resolving production issues through stakeholder management and RCA.
• Strong stakeholder management skills, with the ability to drive alignment across multiple functions.
• Meticulous with a strong focus on execution and follow-through.

Responsibilities

• Drive the deposits product proposition through CASA across roadmaps with Product, Operations and Tech teams.
• Lead CASA product investigations into production incidents and defects with Technology and Operations.
• Act as CASA product owner to champion governance of platform stability, scalability, and efficiency.
• Identify process gaps and drive improvements to strengthen operational efficiency and governance.
• Map and optimise end-to-end customer and employee journeys across digital, branch and assisted channels.

Skills

Banking

Product management

Platform management

Stakeholder management

Operations & tech alignment

RCA / problem solving

Execution focus

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

We are looking for a driven and detail-oriented individual to drive and be accountable for the CASA product. The role will focus on platform ownership, business transformation, customer and employee journey optimisation, operational excellence and technology enablement across the CASA franchise.

Responsibilities

Product Management & Transformation

• Drive the deposits product proposition through the development and enhancement capabilities across CASA products, partnering Product, Operations and Technology teams to define and deliver capabilities roadmaps aligned with business priorities.
• Lead CASA product investigations into production incidents, customer-impacting defects and operational issues, working closely with Technology and Operations teams to identify root causes, drive remediation and implement preventive measures.
• Act as the CASA product business owner to champion governance of platform stability, scalability, and operational efficiency.

Operational Excellence & Governance

• Identify process gaps and drive improvements initiatives to strengthen operational efficiency, controls and process governance.
• Work closely with Risk, Compliance and Operations teams to ensure adherence to regulatory requirements and internal policies.
• Manage incident reviews, root cause analysis and remediation initiatives where required.

Customer & Employee Journey Management

• Map and optimise end-to-end customer and employee journeys through technology enablement, process redesign and automation.
• Identify friction points across digital, branch and assisted channels and drive solutions to improve customer experience.
• Work closely with support teams to ensure journeys are intuitive, seamless and operationally sustainable.

Stakeholder Management

• Lead cross-functional initiatives involving Technology, Operations, Channels, Risk and Compliance teams to deliver strategic platform enhancements and business outcomes.
• Drive alignment across multiple stakeholders to ensure timely delivery of strategic initiatives.
• Prepare and present updates, business cases, platform roadmaps and management reports for senior stakeholders.

Requirements

• 6–10 years of experience in banking, product management, platform management, or a related field
• Strong understanding of deposit products, banking operations and technology systems
• Proven track record to lead platform enhancements, system implementations, and process improvement
• Experience in investigating and resolving production issues through stakeholder management and RCA
• Strong stakeholder management skills, with the ability to drive alignment across multiple functions
• Meticulous with a strong focus on execution and follow-through
• Proactive, self-driven, eager to learn, and comfortable to operate in a fast-paced environment

Location

DBS Asia Central

Job

Product Management

Schedule

Regular

Employee Status

Full time