Quality Assurance Specialist

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Standard Chartered Bank (Singapore) Limited is hiring a Digital Banking Product Manager to drive digital capability deliveries across online/mobile platforms and a pre-login/real-time onboarding suite. A strong eye for UX and customer journeys will help guide multiple delivery streams.

The role emphasizes testing, QA governance, and collaboration with POs and stakeholders. A 12-month fixed-term contract supports ongoing digital initiatives and adoption efforts.

Qualifications

• 4+ years in Quality Assurance, UAT, and digital banking platforms.
• Degree in CS/Engineering/Mathematics or related field; CSPO certified.
• Strong understanding of Agile, UX, digital product delivery and stakeholder management.
• Analytical, problem-solving and highly organized with attention to detail.
• Experience validating customer journeys across online and mobile channels.

Responsibilities

• Develop and execute test plans to ensure objectives are met.
• Identify test script deficiencies and candidates for additional scripted coverage.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure QA standards.
• Review, analyze digital journeys and support in User Acceptance Testing.
• Ensure user expectations are met during testing and collaborate with POs to review features.
• Communicate with internal business and tech stakeholders.
• Document all testing according to required standards.
• Work with cross-functional teams to ensure quality throughout the SDLC.

Skills

Quality Assurance

UAT

Digital banking

Agile methodologies

UX principles

Stakeholder management

Test planning

User journeys

Communication

Education

BSc/BA in Computer Science, Engineering, Mathematics, or related field

Certified Scrum Product Owner CSPO

Job description

Job Summary

• We are looking for a Digital Banking Product Manager to lead the digital capabilities deliveries from the business side on our Digital Platforms (primarily on Online Banking, Mobile Banking, Pre-Login Website and Online Real-time Onboarding platform).
• Having keen eye for detail and a good understanding of UX and customer journeys is a big plus.
• Project management skills are also desirable as the selected candidate will be managing multiple streams of digital product deliveries.
• The candidate will ensure that our digital experiences across digital touch points work as intended.
• This is a 12 month Fixed Term Contract.

Key Responsibilities

• Develop and execute test plans to ensure that all objectives are met.
• Identification of current test script deficiencies and candidates for additional scripted coverage.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Review, analyze digital journeys and support in User Acceptance Testing.
• Ensure that user expectations are met during the testing process.
• Collaborate with various POs to review/develop the right product features.
• Communicate with internal business and tech stakeholders.
• Gain in-depth understanding of business processes to articulate use-cases/user-stories for identified features/ capabilities for the identified platforms.
• Provide support in efforts to increase adoption rates, through user engagement and acquiring feedback.
• Good understanding of Agile principles and familiarity in different development & testing methodologies.
• Maintain regular connect and engagement with key stakeholders periodically to refine platform.
• Document all testing according to required standards.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 4+ years of experience in Quality Assurance, UAT, and digital banking platforms, with the ability to validate and enhance customer journeys across online and mobile banking channels.
• Holds a BSc/BA (or higher) in Computer Science, Engineering, Mathematics, or a related field, with certifications such as Certified Scrum Product Owner CSPO.
• Strong understanding of Agile methodologies, UX principles, digital product delivery, and stakeholder management is essential.
• Possess excellent analytical, problem-solving, communication, and organizational skills, with a keen eye for detail and a passion for delivering high-quality digital experiences.
• This opportunity is offered as a 12 month Fixed Term Contract.

Role Specific and Technical Competencies

• Project Management
• UX Knowledge
• Communication and Presentation Skills
• Understanding of Mobile App business and tech
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills