Product Ops Lead — Public Health & Data Insights

Tech; Singapore; On-site; SGD 65,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Leave benefits

Wellness programs

Job summary

GovTech builds digital products for the Singapore Government. We are hiring a Product Ops Specialist to work on NEA's Public Health products, sitting at the intersection of operations, data, and product delivery.

You will collaborate with Product Managers, Engineers, and NEA's public health teams to keep products running, surface insights, and ensure what we ship works for the people using it. NEA conducts millions of inspections and currently uses multiple systems; this role helps replace

Qualifications

• 4-10 years in product operations, ops management, or a related coordination-heavy role with excellent stakeholder management.
• Can work independently on ambiguous problems across multiple product areas.
• Experience working in an environment where product thinking and execution matter.

Responsibilities

• Co-own outcome metrics (how fast cases close, how well new tools get adopted, officer productivity).
• Build relationships across product, engineering, and NEA's public health teams.
• Ideate, set up and maintain processes using DevOps tools and platforms.
• Set up and maintain the product intelligence layer (data pipelines, dashboards, feedback repositories).
• Surface actionable insights that PMs act on.
• Track whether insights lead to changes (did that feedback become a feature? did the dashboard change a decision?).
• Help teams move from Excel-and-RPA tracking to real-time dashboards built into the product.
• Design playbooks, templates, and operating standards that teams default to.
• Own risk and incident management for your product areas.
• Support legacy-to-new system transitions (running old and new in parallel without disrupting live operations).
• Run audit support and ensure compliance with agency standards.
• Challenge existing processes. Share what works and what failed.
• Implement tracking dashboards for system resiliency.
• Design feedback loops: collect, triage, and route user feedback at scale.
• Users include field officers doing inspections, managers tracking case backlogs, lab teams, and the public submitting feedback.
• Build operating cadences across product, engineering, ops, and vendors.
• Standardize status reporting to users, management and senior stakeholder for all systems.
• Mentor team members. Grow the Product Ops practice within the agency.
• Drive OKRs that connect operational work to product and agency outcomes.

Skills

Jira

Confluence

DevOps tools

Dashboards

Tableau

Power BI

Data analysis

Job description

GovTech builds digital products for the Singapore Government. We are hiring a Product Ops Specialist to work on NEA's Public Health products, sitting at the intersection of operations, data, and product delivery.

You will collaborate with Product Managers, Engineers, and NEA's public health teams to keep products running, surface insights, and ensure what we ship works for the people using it. NEA conducts millions of inspections and currently uses multiple systems; this role helps replace