Product & Operations Support Assistant Engineer

ST Engineering; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

ST Engineering Urban Solutions Ltd. seeks a Product & Day 2 Operations Support Assistant Engineer to join its Digital Platforms team. The role focuses on supporting product rollout to projects and day 2 operations across software products and customizations.

You will collaborate with Product Managers, Architects, Developers, and QA to deliver digital solutions, ensure system uptime, and assist in incident management and ongoing maintenance.

Qualifications

• Proven experience in a role of day 2 operations and product support.
• Strong understanding of software and applications issues.
• Proficiency in end user and customer management to drive incidents handling and closure of problems.
• Familiarity with system monitoring, cloud platforms, and applications troubleshooting tools is a plus.
• Attention to detail, critical thinking, and problem-solving aptitude.
• A commitment to inclusiveness, diversity, and fostering a collaborative work culture.

Responsibilities

• Collaborate with cross-functional teams, including Product Managers, Architects, Developers, and Quality Assurance, to deliver comprehensive digital solutions aligned with strategic objectives.
• Conduct Day 2 operation support for software product, customization and system required in operations and maintenance.
• Support both preventive and corrective maintenance.
• Ensure system uptime.
• System administration.
• Troubleshooting with system team and customers.
• Incident and problem management.
• Keep abreast of emerging trends and technologies in digital platforms to inform future enhancements and innovations.

Skills

Day 2 operations

Product support

System monitoring

Cloud platforms

Incident management

Troubleshooting

Cross-functional collaboration

Attention to detail

Tools

Monitoring tools

Cloud platforms

Job description

Title: Product & Operations Support Assistant Engineer

Job ID: 22254

Location: Digital Hub, SG

Description

Product & Day 2 Operations Support

ST Engineering Urban Solutions Ltd. is seeking a dedicated and detail-oriented Product & Day 2 Operations Support Assistant Engineer to join our Digital Platforms team.

About The Role

To support product rollout to projects, as well as day 2 operations of projects.

Key Responsibilities

• Collaborate with cross-functional teams, including Product Managers, Architects, Developers, and Quality Assurance, to deliver comprehensive digital solutions aligned with strategic objectives.
• Conduct say 2 operation support for software product, customisation and system required in operations and maintenance.
• Support both preventive and corrective maintenance.
• Ensure system uptime
• System administration
• Troubleshooting with system team and customers
• Incident and problem management
• Keep abreast of emerging trends and technologies in digital platforms to inform future enhancements and innovations.

Candidate Profile

Skills

• Proven experience in a role of day 2 operations and product support.
• Strong understanding of software and applications issues.
• Proficiency in end user and customer management to drive incidents handling and closure of problems.
• Familiarity with system monitoring, cloud platforms, and applications troubleshooting tools is a plus.
• Attention to detail, critical thinking, and problem-solving aptitude.
• A commitment to inclusiveness, diversity, and fostering a collaborative work culture.

Why Join Us?

ST Engineering Urban Solutions Ltd. is committed to innovation and excellence in urban technology applications. As part of our team, you will contribute to impactful projects that enhance city living through cutting-edge digital platform solutions. We provide a supportive environment that encourages professional development, continuous learning, and collaboration among passionate experts.