Operations Support Engineer - A26198

Activate Interactive; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Fun working environment

Employee Wellness Programme

Opportunity to work on Singapore Government Agencies projects

Structured development framework

Job summary

Activate Interactive is looking for an Operations Support Engineer to join their development team in Singapore. This role focuses on providing L2 and L3 support to ensure the reliability and efficiency of technical infrastructure. Candidates should hold a degree in computer science or related fields and have relevant experience in IT operations.

The position is a 12-month contract with a possibility of extension based on performance and offers a fun working environment along with various benefits, including wellness programs and growth opportunities.

Qualifications

• Proven experience as an Operations Engineer or similar role in an IT setting.
• Experience with ITSM tools for change and incident management.
• Familiarity with cloud-native monitoring and full-stack monitoring.

Responsibilities

• Monitor and analyze product environments for optimum system performance.
• Manage application and security incidents to meet SLAs.
• Develop operational processes and documentation for compliance.

Skills

L2 and L3 code-level support

Change management

Incident management workflows

Agile methodologies

DevOps pipelines

Education

Bachelor's degree in computer science or related field

Tools

ITSM tools (e.g., Remedy, Zendesk)

APM tools

Scripting tools (e.g., Terraform, Ansible)

Job description

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost‑effective, and impactful end‑to‑end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

This is a 12‑month contract with the possibility to extend based on performance.

What will you do?

An Operations Support Engineer will be part of the main development team to provide L2 and L3 code‑level changes support to an internal product. The role is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure, working closely with developers, product managers, and user support to identify and rectify any issues that could affect system performance. This role is crucial in maintaining high uptime and providing the expected level of service to our users.

Responsibilities

• Monitor and analyse the current state of various product runtime environments (production and non‑production) to ensure optimum system performance and develop data‑based strategies for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, and provide reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
• Manage day‑to‑day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

Requirements

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Experience implementing change management and incident management workflows, using ITSM tools such as Remedy, Zendesk, or ServiceDesk.
• Implement security and access control measures to control privileged access to test and production environments.
• Implement full‑stack monitoring (application and infrastructure) using APM tools; familiarity with cloud‑native monitoring options such as CloudWatch, Stackdriver, and the OpenAPM stack is preferred.
• Identify and implement process automation to minimize downtime and human errors; familiarity with scripting tools such as Terraform or Ansible is preferred.
• Experience in agile methodologies, DevOps pipelines, test‑driven development, and information‑security practices.
• Able to work collaboratively with a high‑performance team and influence with positive energy.
• Resourceful and able to find innovative solutions with new technology.

Benefits

• Fun working environment.
• Employee Wellness Programme.
• Opportunity to work on Singapore Government Agencies projects.
• Structured development framework and growth opportunities; we are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.