Operations Support Engineer - P26002

Activate Interactive Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Medical coverage and flexi benefits

Employee wellness initiatives

Learning programmes and certification support

Career progression pathways

Flexible work arrangements

Job summary

Activate Interactive Pte Ltd in Singapore is looking for an Operations Support Engineer to manage technical infrastructure, ensuring reliability and efficiency. This role involves monitoring product environments, handling incidents, and developing operational processes. Candidates should hold a Bachelor's degree in Computer Science and have experience in IT roles. The contract is fixed-term (12-24 months) and includes competitive compensation and flexible work arrangements.

Qualifications

• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows.
• Experienced in agile methodologies and DevOps practices.

Responsibilities

• Monitor and analyze product runtime environments for optimum performance.
• Manage application and security incidents to meet SLA.
• Develop operations and processes guide complying with audit requirements.

Skills

Problem-solving skills

Strong communication skills

Experience in IT settings

Agile methodologies

Familiarity with monitoring tools

Scripting tools

Education

Bachelor's degree in Computer Science or related field

Tools

APM tools

ITSM tools (e.g. Remedy, Zendesk)

Terraform

Ansible

Job description

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost‑effective, and impactful end‑to‑end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

This posting is part of our Talent Pipeline Initiative—we’re proactively connecting with talent who are interested in future opportunities with us over the next 3–6 months.

While this is not for an immediate opening, strong candidates will be prioritized as roles become available.

Please note that this will be a 12‑month / 24‑month fixed‑term contract role.

What You'll Likely Work On

Depending on project needs, you may:

The operations support engineer will be working with Customer’s product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore. To that end, the Customer employs an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organizations.

The Customer is looking for a Operations Support Engineer who will be part of the main development team to provide L1, L2 and L3‑code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users.

Responsibilities

• Monitor and analyze the current state of various product runtime environments (production and non‑production) to ensure optimum system performance, and work out data‑based strategies for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
• Manage day‑to‑day operation activities, analyze statistics and write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous.
• Implement security and access control measures to control privileged access to test and production environments.
• Implement full‑stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud‑native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
• Identify and implement process automation to minimise downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
• Experienced in agile methodologies, DevOps pipelines, test‑driven development, and info‑security practices.
• Able to work collaboratively with a high‑performance team and influence with positive energy.
• Resourceful and able to work out solutions with innovative thinking and new tech.
• Experienced with managing cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
• Excellent problem‑solving skills.
• Strong communication skills, with the ability to communicate complex technical issues to non‑technical teams.

What We Offer in Return

• Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.
• Benefits: Outpatient medical, specialist medical coverage and generous customizable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions "red packet" and CNY goodies, etc.
• Employee Wellness: Support for your physical, mental, and overall well‑being through year‑round initiatives.
• Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a "SHRI 2025 Gold winner" in "Learning & Development; Coaching & Mentoring")
• Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.
• Competency Framework: A structured and practical framework to support you to develop, perform, and succeed.
• Flexible Work Arrangement: Staff may choose to work flexi‑place, flexi‑time, and flexi‑load based on existing framework.

Equal Opportunity Statement

Activate Interactive Singapore is an equal‑opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.