Senior Product Ops: Platform Reliability & Insights

GovTech Singapore; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

GovTech Singapore seeks a Product Ops Specialist to partner with Product Managers and engineers, focusing on NEA’s shared infrastructure and platform services. You'll surface insights from data, drive dashboards, and ensure what we ship meets user needs across internal teams and public-facing systems.

The role emphasizes cross-functional collaboration, operating playbooks, risk management, and continuous improvement of observability and data pipelines to enable faster, reliable product delivery.

Qualifications

• Experience working in a product or tech team.
• 4-10 years in product operations, ops management, or a related coordination-heavy role with excellent stakeholder management.
• Can work independently on ambiguous problems across multiple product areas.
• Experience working in an environment where product thinking and execution matter.

Responsibilities

• Co-own outcome metrics (platform uptime, system observability coverage, adoption of shared services).
• Build relationships across product, engineering, infrastructure, and user teams.
• Ideate, set up and maintain processes using DevOps tools and platforms.
• Set up and maintain the product intelligence layer (data pipelines, dashboards).
• Surface actionable insights that PMs act on.
• Track whether insights lead to changes (e.g., features or dashboards).
• Build and maintain observability dashboards for real-time system health.
• Design playbooks, templates, and operating standards for teams.
• Own risk and incident management for shared platform services.
• Drive standardisation of monitoring and observability practices.
• Support infrastructure migrations and decommissioning activities.
• Run audit support and ensure compliance with standards.
• Challenge existing processes and share what works.

Skills

Stakeholder management

Product operations

Data-driven decisions

Tools

Jira

Confluence

Tableau

Power BI

Job description

GovTech Singapore seeks a Product Ops Specialist to partner with Product Managers and engineers, focusing on NEA’s shared infrastructure and platform services. You'll surface insights from data, drive dashboards, and ensure what we ship meets user needs across internal teams and public-facing systems.

The role emphasizes cross-functional collaboration, operating playbooks, risk management, and continuous improvement of observability and data pipelines to enable faster, reliable product delivery.