Product Manager Intern, Order Operations (Spring 2027)

Shopee; Singapore; Sur place; SGD 18 000 - 29 000; Plein temps

Résumé du poste

Shopee Singapore is seeking a Product Manager intern for Return Refund to drive post-purchase improvements. You will own the development cycle, collaborate with designers, analysts, engineers, and data scientists to deliver impactful solutions and improve buyer-seller experience.

You will explore AI-driven approaches to automate judgments and analyze user behavior metrics to help reduce resolution times while controlling costs.

Qualifications

• Pursuing a bachelor’s degree in CS, BA, Eng, Stats or related field.
• Strong communication of complex business/technical information.
• Data-driven decision making and critical thinking.
• Adaptable, quick learner in an agile environment.
• Frequent user of AI tools.
• Care deeply about user experience and business impact.

Responsabilités

• Take ownership of the entire product development cycle with cross-functional teams.
• Drive improvements, liaise with business teams to understand pain points and priorities.
• Broaden coverage of Return & Refund services and improve auto-judging accuracy.
• Explore AI-based solutions in Return & Refund workflows.
• Identify key metrics and perform data-driven analysis.

Connaissances

Self-starter

Multi-project mgmt

Communication

Data-driven decisions

Adaptable

AI tools user

User experience focus

Formation

Bachelor’s degree in CS/Engineering/Analytics

Description du poste

About The Team

As a Product Manager for Return Refund, you will be developing a deep understanding of the eCommerce post-purchase flow. You will be involved in the development of innovative solutions to provide a seamless journey for our buyers and sellers, such as designing new after sales solutions for our buyers, using advanced AI-driven product solutions to establish an efficient and fair judgment process, etc. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.

Job Description

• Take ownership of the entire product development cycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact


• Continuously drive for improvements, liaise with business teams to understand pain points and requirements, manage stakeholders expectations, set priorities and deliver product solutions effectively


• Proactively seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments


• Explore advanced AI-based solutions in Return & Refund workflows and strategies


• Identify key metrics, conduct data-driven analysis to gather insights in user behavior and product performance

Requirements

• Currently pursuing a bachelor’s degree in Computer Science, Business Analytics, Engineering, Statistics or a related science/tech field preferred


• Self-starter mentality with ability to manage multiple projects in a dynamic and agile working environment


• Effectively communicate complex business/technical information with different audiences verbally or in writing


• Good critical thinking and data-based decision-making skills


• Adaptable, open-minded, quick learner


• Frequent user of AI tools


• Care deeply about user experience and business impact for both Shopee and the ecommerce ecosystem


• Full-time interns preferred