Business Analyst Intern - Return and Refund, Regional Operations (Spring 2027)

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 11,000 - 20,000; Full time

Job summary

Shopee Singapore Private Limited is seeking a high-potential intern to join the Regional Operations team. You’ll assist in designing returns & refunds policies, collaborate with product and tech teams, and support risk and cost control initiatives across markets.

As a full-time intern, you’ll develop analytical skills, learn how end-to-end operations optimize buyer experience, and contribute to measurable improvements in returns performance under guidance from senior colleagues.

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Our Regional Operations team—comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud—drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyzes performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimize operations and enhance user experience.

Job Description:

• Assist in designing and optimising end-to-end Returns & Refunds (RR) policies, processes, and system automations to create a smooth and efficient returns experience across markets.
• Collaborate with local teams and senior management to align RR strategy, balancing user experience, cost, and risk.
• Work with Product and Tech teams to apply technology and data for buyer risk profiling and determining RR privileges.
• Identify and address abusive buyer behaviors to minimise financial leakage and implement preventive controls that protect customer experience.
• Monitor and analyse the performance of RR initiatives post-launch, recommending improvements to processes and systems.

Requirements:

• Currently pursuing a Bachelor’s degree in Business Administration, Data Analytics, Business Analytics, Economics, Finance, Accounting, Statistics, Mathematics, Computer Science, or a related discipline.
• Experience or basic knowledge in SQL is a plus.
• Strong analytical thinking skills and the ability to apply them to business challenges.
• Proactive self-starter with a passion for learning and contributing to meaningful business impacts.
• Ability to assist in coordinating tasks across various stakeholders, track project progress, and contribute to achieving goals.
• Comfortable working in a dynamic, and collaborative environment.
• Full-time interns preferred