Product Manager Intern, Order Operations (Spring 2027)

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

SHOPEE SINGAPORE PRIVATE LIMITED is seeking a Product Manager Intern to own the end-to-end product development cycle for Return & Refund workflows. You will collaborate with designers, engineers and data scientists to deliver high-impact solutions that improve the buyer and seller experience while reducing operational costs.

The role requires a proactive, data-driven thinker who communicates well across audiences and thrives in a fast-paced, agile environment.

Qualifications

• Bachelor’s degree in CS, analytics, eng or stats or related field.
• Demonstrated ability to manage multiple projects in a dynamic, agile environment.
• Strong communication of complex ideas to diverse audiences.
• Data-based decision making with a user-focused mindset.
• Interest in AI tools and post-purchase eCommerce workflows.

Responsibilities

• Own the full product development cycle with design, analytics and engineering teams.
• Drive improvements by gathering pain points and prioritizing solutions.
• Expand Return & Refund coverage and improve auto-judging accuracy.
• Explore AI-based solutions for Return & Refund workflows.
• Define metrics and perform data-driven analyses on user behavior.

Skills

Self-starter

Communication

Critical thinking

Data-driven decisions

Adaptable

Fast learner

AI tools

Stakeholder management

Education

Bachelor's degree in Computer Science, Business Analytics, Engineering, Statistics or related field

Job description

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team:

As a Product Manager for Return Refund, you will be developing a deep understanding of the eCommerce post-purchase flow. You will be involved in the development of innovative solutions to provide a seamless journey for our buyers and sellers, such as designing new after sales solutions for our buyers, using advanced AI-driven product solutions to establish an efficient and fair judgment process, etc. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.

Job Description:

• Take ownership of the entire product development cycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
• Continuously drive for improvements, liaise with business teams to understand pain points and requirements, manage stakeholders expectations, set priorities and deliver product solutions effectively
• Proactively seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
• Explore advanced AI-based solutions in Return & Refund workflows and strategies
• Identify key metrics, conduct data-driven analysis to gather insights in user behavior and product performance

Requirements:

• Currently pursuing a bachelor's degree in Computer Science, Business Analytics, Engineering, Statistics or a related science/tech field preferred
• Self-starter mentality with ability to manage multiple projects in a dynamic and agile working environment
• Effectively communicate complex business/technical information with different audiences verbally or in writing

Good critical thinking and data-based decision-making skills

Adaptable, open-minded, quick learner

Frequent user of AI tools

Care deeply about user experience and business impact for both Shopee and the ecommerce ecosystem

Full-time interns preferred