Business Analyst Intern - Return and Refund, Regional Operations (Spring 2027)

Shopee; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Shopee invites a motivated intern to join our Returns & Refunds (RR) operations. You will help design policy and process improvements, collaborate with product and tech teams, and apply data insights to balance user experience with cost and risk across markets.

Work with regional teams in a fast-paced, collaborative environment. Excellent analytical skills and a proactive attitude are essential; Bachelor’s study in a related field is required.

Qualifications

• Enrolment in a Bachelor's program in business, analytics, economics, finance, accounting, statistics, mathematics, or CS.
• Basic SQL knowledge is a plus for data-driven RR decisions.
• Strong analytical thinking to solve business challenges.
• Self-driven with eagerness to learn and contribute to impact.
• Experience coordinating tasks across stakeholders and tracking progress.
• Comfortable in a dynamic, collaborative environment.

Responsibilities

• Assist in designing and optimising end-to-end Returns & Refunds policies, processes, and system automations.
• Collaborate with local teams and senior management to align RR strategy, balancing user experience, cost and risk.
• Work with Product and Tech teams to apply data for buyer risk profiling and RR privileges.
• Identify abusive buyer behaviors to minimise leakage and implement preventive controls.
• Monitor RR initiatives post-launch and recommend improvements.

Skills

Analytical thinking

Proactive

Task coordination

Education

Bachelor's degree in a related discipline

Tools

SQL

Job description

About The Team

Our Regional Operations team-comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud-drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyzes performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimize operations and enhance user experience.

About The Team

Our Regional Operations team-comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud-drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyzes performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimize operations and enhance user experience.

Job Description

• Assist in designing and optimising end-to-end Returns & Refunds (RR) policies, processes, and system automations to create a smooth and efficient returns experience across markets.
• Collaborate with local teams and senior management to align RR strategy, balancing user experience, cost, and risk.
• Work with Product and Tech teams to apply technology and data for buyer risk profiling and determining RR privileges.
• Identify and address abusive buyer behaviors to minimise financial leakage and implement preventive controls that protect customer experience.
• Monitor and analyse the performance of RR initiatives post-launch, recommending improvements to processes and systems.

Requirements

• Currently pursuing a Bachelor's degree in Business Administration, Data Analytics, Business Analytics, Economics, Finance, Accounting, Statistics, Mathematics, Computer Science, or a related discipline.
• Experience or basic knowledge in SQL is a plus.
• Strong analytical thinking skills and the ability to apply them to business challenges.
• Proactive self-starter with a passion for learning and contributing to meaningful business impacts.
• Ability to assist in coordinating tasks across various stakeholders, track project progress, and contribute to achieving goals.
• Comfortable working in a dynamic, and collaborative environment.
• Full-time interns preferred