Product Manager

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

S.F. Express (Singapore) Pte Ltd is seeking a Product Manager to oversee the lifecycle of regional express air freight and cross-border land transport products (Singapore–Malaysia). The role emphasizes market-driven product definition, data-led performance monitoring, and continuous service improvement.

The candidate will work with operational data to improve lead times, profitability, and market share, while refining SLAs, cut-off times, and customs processes where applicable.

Qualifications

• Diploma or degree in Logistics, Supply Chain Management, Business or related field.
• At least 3–5 years of experience in logistics product management, freight forwarding or similar.
• Familiarity with Asia-Pacific air freight and/or Singapore–Malaysia land transport operations.
• Ability to work with operational data (lead time, profitability, market share) to drive decisions.
• Understanding of customs processes for bonded transshipment (advantageous but not mandatory).

Responsibilities

• Oversee end-to-end product lifecycle for Asia-Pacific express air freight and Singapore–Malaysia land transport.
• Monitor market share, profitability, and service levels; adjust product configurations accordingly.
• Refine SOPs and service standards based on customer feedback and benchmarking.

Skills

Data analysis

Logistics product management

Market monitoring

Education

Diploma or degree in Logistics, Supply Chain Management, Business

Job description

Job Summary

We are looking for a Product Manager to oversee the lifecycle of our regional express air freight and cross-border land transport products (Singapore–Malaysia). The successful candidate will be responsible for market-driven product definition, data-led performance monitoring, and continuous service improvement.

Job Description

1. Product Lifecycle Management

• Market Monitoring: Track Asia-Pacific express air freight trends, Singapore-Malaysia land transport market share, and competitor activities to maintain product competitiveness.

• Standardised Product Definition: Continuously refine Asia-Pacific express air freight and Singapore-Malaysia two-way land transport services, defining clear Service Level Agreements (SLA), warehouse cut-off times, and customs clearance cut-off times.

• Customised Solutions: Develop differentiated bonded transshipment and door-to-door solutions for key industries, including high-tech semiconductor electronics manufacturing and express courier/parcel (CEP) services.

2. Product Process Monitoring & IterativeOptimisation

• Data-Driven Strategy Adjustment: Regularly assess market share and profitability of Asia-Pacific air freight and Singapore-Malaysia FTL (Full Truckload) & LTL (Less-than-Truckload) services. Adjust product configurations based on industry demand patterns (e.g. e-commerce and semiconductor).

• Process Bottleneck Improvement: Analyse lead time data to reduce total transit time by reorganising consolidation logic or changing customs clearance partners.

• Service Standard Iteration: Update the Product Operating Manual (SOP) based on customer feedback, complaints, and competitor benchmarks ,ensuring service standards remain industry-leading.

Requirements

• Diploma or degree in Logistics, Supply Chain Management, Business, or a related field (or equivalent work experience).

• At least 3–5 years of experience in logistics product management, freight forwarding or a similar role.

• Familiarity with Asia-Pacific air freight and/or Singapore–Malaysia land transport operations.

• Ability to work with operational data (lead time, profitability, market share) to drive decisions.

• Understanding of customs processes for bonded transshipment (advantageous but not mandatory).