Product Development Manager

Singapore Telecommunications Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singtel in Singapore is seeking a Product Development Manager in Financial & Lifestyle Services to own and delivery of Singtel Protect General and Life Insurance features.

You will work with an Agile team to gather requirements, prioritise tasks, and drive end-to-end delivery across Commercial, Technical, Operations and Marketing, balancing timelines, cost and quality to launch new capabilities that enhance customer journeys.

Qualifications

• Degree in Engineering or Computer Science from a reputable university.
• More than 3 years of project management experience.
• Experience delivering at least one complex cross-organisational technical systems integration project.
• Strong project management capabilities.

Responsibilities

• Own end-to-end project delivery plans with milestones and stakeholders.
• Manage delivery timeline for insurance service buy flows to launch.
• Gather requirements from Business Owners and insurance partners.
• Prioritise tasks with the Agile development squad.
• Build policies and processes within Agile product development.
• Secure resources for delivery and reprioritise features when needed.
• Engage stakeholders to ensure timelines and milestones.
• Identify and manage project risks and escalation.
• Manage relationships with senior stakeholders and partners.
• Run product forums and provide timely status updates.
• Co-build and maintain product roadmaps and strategies.
• Monitor market trends and evolving customer needs.
• Ensure compliance with legal and regulatory requirements.
• Provide specialist product training to customer-facing teams.
• Hand over to Operations after successful trials.
• Extract KPI data for management reporting.

Skills

Project management

Stakeholder management

Analytical skills

Presentation skills

Team collaboration

Education

Degree in Engineering or Computer Science

Job description

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!

As the Product Development Manager within Financial & Lifestyle Services (FLS), you will take on a Product Owner role supporting the roadmap and delivery of Singtel Protect General Insurance and Life Insurance services.

You will work alongside the Agile development team to gather requirements, prioritise tasks and manage end-to-end delivery of new features and enhancements, balancing time, cost and quality. Working across Business Owners, insurance partners, Commercial, Technical, Operations and Marketing teams, you will bring customer journeys from requirements through development, testing and successful launch.

How You will Make An Impact:

• Own end-to-end project delivery plans covering scope, milestones, timelines and stakeholder management across Commercial, Technical, Operations and Marketing teams.
• Manage the delivery timeline for insurance service buy flows and provisioning through to launch.
• Gather business and platform requirements from Business Owners and insurance partners and prioritise tasks with the Agile development squad.
• Build operational policies, procedures and processes within Agile product development methodologies.
• Secure internal and external resources required for project delivery and recommend reprioritisation of key features where required.
• Engage project stakeholders regularly to ensure timelines and milestones are achieved.
• Identify and manage project risks proactively, assess potential impact and escalation issues where necessary.
• Manage relationships with senior internal stakeholders, external ecosystem partners, suppliers and vendors.
• Run product operational forums and ensure timely project status updates to management.
• Manage ongoing product development and feature implementation.
• Co-build and maintain product technology roadmaps and strategies for the business.
• Monitor competitor activities, market and technology trends and evolving customer needs.
• Ensure product development plans comply with relevant legal and compliance requirements.
• Support customer-facing teams with specialist product training through Learning & Development.
• Ensure smooth handover to Operations following successful BRT/User Trial completion.
• Extract key performance data to support management reporting.

Skills for Success:

• Degree in Engineering or Computer Science from a reputable university.
• More than 3 years of project management experience.
• Experience delivering at least one complex cross-organisational technical systems integration project.
• Strong project management capabilities.
• Knowledge of mobile payment systems and open-loop payment processing.
• Strong leadership and stakeholder management skills.
• Strong attention to detail.
• Collaborative team player.
• Good presentation and analytical skills.
• Experience in insurance products and customer buy flows would be advantageous.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.