Product Development Analyst - HR Technology (2-years contract)

Singapore Airlines; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Singapore Airlines is seeking a skilled HR IT Project Manager to lead the HR Technology initiatives. The role focuses on automating HR processes, delivering improvements for employees and HR teams, and ensuring smooth operation of HR IT systems.

You will drive change requests, optimize workflows, and stay ahead of industry trends in HR technology. The successful candidate will manage projects using Agile, collaborate with IT, IA and InfoSec, and coordinate yearly HR IT activities across the

Qualifications

• Bachelor's degree in Information Technology or related field.
• At least 3 years of IT-related experience.
• Experience with SAP SuccessFactors is a plus.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Proven project management experience.
• Strong leadership and stakeholder management abilities.

Responsibilities

• Lead HR IT projects and ensure delivery on time, within budget and scope using Agile.
• Evaluate and implement Change Requests aligned with user requirements.
• Ensure adherence to procedures and controls by IT, IA and InfoSec.
• Address user queries related to HR Systems & Processes.
• Identify and implement system enhancements to improve performance and usability.
• Plan and coordinate yearly HR IT activities across the SIA group.
• Stay updated on HR technology trends and participate in industry networks.

Skills

Project management

SAP SuccessFactors

Agile methodologies

Stakeholder communication

Analytical skills

Leadership

Education

Bachelor's degree in Information Technology

Tools

HRIS platforms

Job description

Job Description

The successful candidate will join the HR Technology Department within the SIA Human Resources Division. You will lead and manage projects that drive the continuous simplification and automation of HR processes for employees and HR teams, with the aim of enhancing the overall employee experience. You should possess strong critical thinking, digital user experience design, and process design skills. You will also be responsible for supporting the smooth operations of HR IT systems, including handling day-to-day operational issues and managing change requests for system enhancements. Example of ongoing includes implementing SuccessFactors to replace the existing SAP HR, re-platform of staff travel, Gen-AI, RPA, chatbot, smart search, etc.

Key Responsibilities

• Manage and ensure that the HR IT projects that are assigned are delivered on time and within project budget and scope, using the agile methodology.
• Ensure all Change Requests (CRs) that are assigned are evaluated and implemented in accordance to users’ requirements.
• Disseminate and ensure that the procedures and controls introduced by IT, Internal Audit (IA) and Information Security (InfoSec) are adhered to.
• Address all queries and issues raised by users that are within HR Systems & Processes’ purview.
• Identify and implement system enhancements to improve performance and usability.
• Plan and coordinate yearly system activities across SIA group in preparation of work schedules ahead.
• Be proactive in keeping abreast in HR related technology and trend and part take in industry networking.

Requirements

• Possess a University Bachelor's Degree, preferably in Information Technology
• At least 3 years of working experience in IT related fields
• SAP Successfactors implementation experience will be an added advantage
• Strong numerical, analytical, critical thinking and problem-solving skills
• Meticulous, good interpersonal skills and effective communications skills
• Proven project management skills
• Strong leadership skills