Premium Retail Operations Lead - Growth & Service

british club, the; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits up to $1000.00

13-month AWS and performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to/from Sixth Avenue MRT

Duty meals

Job summary

The British Club in Singapore is seeking a seasoned Retail Manager to oversee the Windsor Shop, drive sales through strategic merchandising and ensure top-tier service for members and guests.

You will supervise retail staff, manage inventory accuracy, and coordinate daily sales reporting while maintaining excellent standards of presentation and customer care. Weekend and public holiday work is required, with a focus on premium hospitality retail outcomes.

Qualifications

• Minimum 5 years' relevant retail experience in hospitality, club or premium environments.
• Prior supervisory or team leadership experience preferred.
• Strong sales acumen with a proven track record of driving performance.
• Good understanding of retail operations, inventory management and reporting processes.
• Excellent interpersonal, communication and organisational skills.
• Fluent spoken English.
• Able to work weekends and public holidays.

Responsibilities

• Responsibility for the daily operations and performance of the Windsor Shop
• Lead sales initiatives and drive revenue growth through strategic merchandising, promotions, and upselling
• Supervise and guide retail staff to achieve sales targets and maintain service excellence
• Ensure high standards of product presentation, visual merchandising and shop display consistency
• Oversee verification of quality, quantity and pricing of incoming merchandise
• Ensure accurate and timely recording of all inventory movements (receipts, transfers, sales, loans, disposals, etc.)
• Review and submit daily sales reports to the Finance Department
• Prepare and reconcile monthly inventory summaries to facilitate stock take exercises
• Monitor stock levels and recommend replenishment to optimise inventory turnover
• Uphold and enhance the overall customer service experience for members and guests

Skills

Retail leadership

Sales acumen

Interpersonal skills

Communication

Organisational skills

English fluency

Team supervision

Job description

The British Club in Singapore is seeking a seasoned Retail Manager to oversee the Windsor Shop, drive sales through strategic merchandising and ensure top-tier service for members and guests.

You will supervise retail staff, manage inventory accuracy, and coordinate daily sales reporting while maintaining excellent standards of presentation and customer care. Weekend and public holiday work is required, with a focus on premium hospitality retail outcomes.