Retail Manager

American Club, The; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

The American Club is seeking a senior retail operations lead to manage all Club retail spaces and ensure exceptional service, product quality, and member satisfaction. You will drive revenue through strategic merchandising, inventory control, and strong supplier partnerships.

The role requires strong data-driven decision making, team leadership, and the ability to work weekends/public holidays to meet business needs.

Qualifications

• Has at least 5 years of experience in a similar capacity within retail, hospitality, or a members' club environment.

Responsibilities

• Lead daily retail operations across the Club’s retail spaces, driving operational excellence and customer experience.
• Curate a relevant and commercially successful product assortment with a focus on American goods.
• Manage local and international supplier relationships to ensure cost-effective purchasing and reliable delivery.
• Use retail data and trends to support buying decisions and develop strategies to drive sales and inventory efficiency.
• Oversee merchandising, inventory controls, deliveries, reorder cycles, and discontinuation of slow-moving products.
• Prepare operational and financial reports, budgets, forecasts, and business plans.
• Ensure compliance with Club policies, procurement procedures, financial controls, and audit requirements.
• Develop a high-performing retail team through communication, manpower planning, coaching, and training.

Skills

Retail operations

Commercial acumen

Analytical skills

Communication

Sourcing American goods

Weekend availability

Job description

What'sin it for you You will lead the Club’s retail operations, ensuringhigh standardsof service, product quality, operational efficiency, and member experience across all retail spaces.

The roleis responsible fordeveloping and executing retail strategies and initiatives to drive revenue and profitability, while overseeing buying, merchandising, inventory management, supplier relationships, cost control, and team performance.

We are looking for someone who

• Has at least 5 years of experience in asimilar capacitywithin retail,hospitality, or amembers' club environment
• Strong commercial acumen with proven experience in retail operations, merchandising,inventoryand supplier management
• Strategic and analytical, with the ability to drive business performance through data-driven decisions
• A people-person withstrong communicationand organizational skills
• Experience in sourcing for American-community products locally and internationally and / or managingessential service operations (e.g., laundry) is a plus
• Prepared to work onweekendsand public holidays

Key responsibilities include (but not limited to)

• Lead daily retail operations across the Club’s retail spaces, driving operational excellence and continuous improvement initiatives while ensuringhigh standardsof service, presentation, product quality, stock availability, and member experience
• Curatea relevant and commercially successful product assortmentwith a focus on American goods for our retail space
• Manage local and international supplier relationships to ensure cost-effective purchasing, reliable delivery, product quality, and compliance with procurement requirements
• Leverage retail performance data,insightsand trends to support buying decisionsanddevelopstrategiesthat drive sales, profitability, and inventory efficiency
• Oversee merchandising, inventory controls, deliveries, reorder cycles,and discontinuation of slow-moving products where appropriate
• Prepare operational and financial reports& presentations, profit & loss commentary, budgets, forecasts, and business plans
• Ensurecompliancewith Club policies, procurement procedures, financial controls, and audit requirements
• Develop a high-performing retail team throughstrong communication,effectivemanpowerplanning, coaching, performancemanagementand training