Private Club Operations Lead & Member Experience

Private Advertiser; Singapore; On-site; SGD 78,000 - 112,000; Full time

Job summary

Private Advertiser invites an experienced Club Operations Manager to lead daily operations of a luxury private club in Singapore, ensuring exceptional service and seamless coordination across departments.

You will supervise assistants, manage reservations, events, and member needs while controlling labor and costs, safety, and maintenance. Strong leadership and communication are essential, with weekend work required.

Qualifications

• Minimum management experience in private clubs or luxury hospitality
• Proven ability to lead teams and manage member relations
• Strong communication, organization, and problem-solving skills
• Flexibility to work weekends and public holidays as required

Responsibilities

• Manage day-to-day Club operations and conduct operational briefings
• Review reservations, events, VIP/member requirements and daily priorities
• Maintain floor presence and coordinate restaurants, PDRs and member areas
• Build professional member relationships and handle feedback and service recovery
• Lead Assistant Club Managers, Club Executives and frontline Operations employees
• Allocate manpower, coach employees and support training and performance management
• Monitor service quality, opening/closing procedures and shift handovers
• Coordinate with Kitchen, Wine, Bar, Membership and Events
• Support labour-cost, operating-cost, inventory and resource management
• Ensure operational incidents, maintenance issues and safety concerns are appropriately managed

Skills

Operations leadership

People management

Member relations

Communication

Education

Bachelor’s degree in Hospitality Management

Job description

Private Advertiser invites an experienced Club Operations Manager to lead daily operations of a luxury private club in Singapore, ensuring exceptional service and seamless coordination across departments.

You will supervise assistants, manage reservations, events, and member needs while controlling labor and costs, safety, and maintenance. Strong leadership and communication are essential, with weekend work required.