Senior Patient Services & Operations Lead

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD. is seeking a Senior Manager to lead the Patient Services function across its clinic network in Singapore.

You will drive operational excellence, service quality, and patient experience while shaping workforce capability and process improvements. You will oversee the end-to-end patient journey, ensure policy compliance, monitor KPIs, and collaborate with clinical, finance, and corporate teams to achieve organizational goals.

Qualifications

• Degree in Healthcare Management, Healthcare Administration, Business Administration, Hospitality Management, or a related discipline.
• Minimum 8-12 years of relevant experience in healthcare operations, patient services, customer experience, or clinic management, with at least 3-5 years in a leadership capacity.
• Proven track record in managing healthcare operations, patient experience, service delivery, and operational improvement initiatives.
• Strong leadership, stakeholder management, and people development capabilities.
• Demonstrated ability to drive change management, process optimization, and service excellence initiatives.
• Strong analytical, problem-solving, and decision‑making skills with a data‑driven approach.
• Excellent interpersonal, communication, and presentation skills.
• Experience in private healthcare, specialist clinics, hospitals, or diagnostic imaging centres will be highly advantageous.
• Ability to communicate effectively with Mandarin‑speaking patients and stakeholders will be an advantage.

Responsibilities

• Lead and manage the Patient Services team, ensuring delivery of exceptional patient experience and service standards across all touchpoints.
• Oversee the end-to-end patient journey, including registration, appointment scheduling, admissions, financial counselling, billing, cashiering, and discharge processes.
• Develop, review, and implement operational policies, workflows, and SOPs to enhance efficiency, compliance, and service quality.
• Monitor operational KPIs, patient satisfaction metrics, service standards, and productivity indicators; implement corrective actions.
• Drive continuous improvement projects to optimize patient flow, resource utilization, and operational effectiveness.
• Partner with clinical, finance, and corporate support teams to ensure seamless coordination of services and achievement of objectives.
• Handle complex patient feedback, service recovery cases, and escalated operational matters professionally.
• Lead manpower planning, workforce development, staff engagement, succession planning, and performance management initiatives.
• Ensure compliance with regulatory requirements, organizational policies, patient confidentiality standards, and quality management frameworks.
• Support strategic planning, business growth initiatives, digital transformation projects, and new service implementations.
• Prepare and present operational reports, management updates, and performance analyses to senior leadership.
• Manage departmental budgets, resource planning, and operational expenditures to ensure cost effectiveness and sustainability.

Skills

Leadership

Stakeholder management

People development

Process optimization

Change management

Data-driven

Communication

Presentation skills

Mandarin communication

Education

Degree in Healthcare Management/Healthcare Administration/Business Administration/related discipline

Job description

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD. is seeking a Senior Manager to lead the Patient Services function across its clinic network in Singapore.

You will drive operational excellence, service quality, and patient experience while shaping workforce capability and process improvements. You will oversee the end-to-end patient journey, ensure policy compliance, monitor KPIs, and collaborate with clinical, finance, and corporate teams to achieve organizational goals.