Premium Mall Restaurant Manager — Lead Guest Experience & Ops

TIAN TIAN HOLDINGS (CRM) PTE. LTD.; Singapore; Presencial; SGD 60 000 - 98 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff meals

Transport allowance

Uniform and training provided

AWS and Variable Bonus

Performance incentives

Insurance and Medical Benefits

Resumo da oferta

TianTianHainaneseChicken Rice is seeking an experienced Restaurant Manager to lead front-of-house operations in a premium shopping destination in Singapore. You will manage daily service, act as manager-on-duty, ensure service readiness, and deliver warm, authentic hospitality in a high-traffic environment.

The role covers people management, shift planning, compliance with mall SOPs and local authorities, P&L ownership, inventory control, promotions coordination, and driving guest experience.

Qualificações

• Min 5 to 7 years of managerial role in F&B
• Experience in premium shopping malls, airports, hotels, or branded restaurant chains with strict F&B compliance
• Strong leadership, interpersonal, and problem-solving skills
• Proficiency in English and comfortable interacting with local and international customers
• Familiar with POS systems

Responsabilidades

• Lead daily restaurant operations, act as Manager-on-Duty, conduct pre shift briefings to ensure service readiness, oversee service flow and queue management, cashiering and guest experiences
• Handle escalated customer feedback and service recovery professionally
• Maintain consistent service standards during peak tourist and travel periods
• Recruit, train, coach, and motivate service crew and supervisor
• Plan manpower deployment and work shift rosters
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage
• Conduct performance reviews and support staff retention
• Ensure strict adherence to mall’s SOP operating requirements
• Maintain high standards of grooming, hygiene, cleanliness, and safety
• Regular and surprise audits by landlords
• Prepare for inspections and government authorities (NEA,SFA,SCDF,MOM)
• Incident reporting response times
• Own outlet KPIs: service speed, guest experience, labour and wastage
• Monitor and report daily sales, inventory levels, cost drivers and stock variance
• Work with HQ to execute promotions and seasonal demand planning
• Coordinate service improvements based on landlord or customer feedback
• Submit daily sales and incident reports accurately and on time
• Full responsibility for P&L, cost control, labour %, food cost
• Daily opening & closing accountability
• Inventory management, supplier liaison, stock audits

Conhecimentos

Leadership

People management

Customer service

Operations management

Budgeting

English proficiency

POS systems

Ferramentas

POS systems

Descrição da oferta de emprego

TianTianHainaneseChicken Rice is seeking an experienced Restaurant Manager to lead front-of-house operations in a premium shopping destination in Singapore. You will manage daily service, act as manager-on-duty, ensure service readiness, and deliver warm, authentic hospitality in a high-traffic environment.

The role covers people management, shift planning, compliance with mall SOPs and local authorities, P&L ownership, inventory control, promotions coordination, and driving guest experience.