Elite Premier Banking Services & Experience Lead

HSBC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HSBC Singapore is seeking a Premier Service Manager to support Relationship Managers and Team Heads with operational client service functions. You will ensure timely, quality service while maintaining strict compliance with group standards and local regulations.

The role requires excellent communication skills, a customer-first mindset, and the ability to work under pressure in a fast-paced banking environment. Fluency in English; Chinese language skills are an added advantage.

Qualifications

• Advanced working experience in a retail-banking environment.
• Strong customer service orientation and ability to work under pressure.
• Excellent interpersonal and communication skills.
• Ability to engage and communicate effectively in English and Chinese is advantageous.

Responsibilities

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
• Deliver high standards of service by ensuring efficient, timely and quality support to customers.
• Maintain a high standard of operational and risk compliance with group standards and local regulations.
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution.
• Enhance customer experience by proactively identifying service gaps and recommending process improvements.
• Provide all other aspects of administrative support as required.

Skills

Retail banking experience

Customer service

Interpersonal communication

Bilingual English/Chinese

Job description

HSBC Singapore is seeking a Premier Service Manager to support Relationship Managers and Team Heads with operational client service functions. You will ensure timely, quality service while maintaining strict compliance with group standards and local regulations.

The role requires excellent communication skills, a customer-first mindset, and the ability to work under pressure in a fast-paced banking environment. Fluency in English; Chinese language skills are an added advantage.