Premier Service & Experience Lead – Banking Operations

HSBC Holdings plc; Singapore; Sur place; SGD 72 000 - 108 000; Plein temps

Résumé du poste

HSBC Bank (Singapore) Limited is seeking a Premier Service Manager to support Relationship Managers and Team Heads, delivering efficient and high‑quality customer service in a retail banking environment. You will handle a range of operational tasks and work to uphold service standards across the business.

You will also take ownership of customer feedback and complaints, ensuring timely investigations and resolutions, while identifying opportunities to streamline processes and improve the overall

Qualifications

• Demonstrated experience in retail-banking operations.
• Strong customer service orientation under pressure.
• Self-starter with teamwork spirit.
• Excellent interpersonal and communication skills.
• Ability to engage in English and Chinese (spoken and written) is a plus.

Responsabilités

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
• Deliver high standards of service by ensuring efficient, timely and quality support to customers.
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations.
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards.
• Enhance customer experience by proactively identifying service gaps and recommending process improvements.
• Provide all other aspects of administrative support that may be required from time to time.

Description du poste

HSBC Bank (Singapore) Limited is seeking a Premier Service Manager to support Relationship Managers and Team Heads, delivering efficient and high‑quality customer service in a retail banking environment. You will handle a range of operational tasks and work to uphold service standards across the business.

You will also take ownership of customer feedback and complaints, ensuring timely investigations and resolutions, while identifying opportunities to streamline processes and improve the overall