Premier Service Manager

HSBC; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

HSBC Bank (Singapore) Limited is seeking a Premier Service Manager to support Relationship Managers and Team Heads, delivering efficient and high‑quality customer service in a retail banking environment. You will handle a range of operational tasks and work to uphold service standards across the business.

You will also take ownership of customer feedback and complaints, ensuring timely investigations and resolutions, while identifying opportunities to streamline processes and improve the overall

Qualifications

• Demonstrated experience in retail-banking operations.
• Strong customer service orientation under pressure.
• Self-starter with teamwork spirit.
• Excellent interpersonal and communication skills.
• Ability to engage in English and Chinese (spoken and written) is a plus.

Responsibilities

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
• Deliver high standards of service by ensuring efficient, timely and quality support to customers.
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations.
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards.
• Enhance customer experience by proactively identifying service gaps and recommending process improvements.
• Provide all other aspects of administrative support that may be required from time to time.

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Premier Service Manager.

In this role you will:

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
• Deliver high standards of service by ensuring efficient, timely and quality support to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
• Enhance customer experience by proactively identifying service gaps and recommending process improvements
• Provide all other aspects of administrative support that may be required from time to time

To be successful you will need:

• Advanced working experience in a retail-banking environment
• Strong customer service orientation, with self-motivation and ability to work under pressure
• A self-starter and good team player with drive for success and achievement
• Possess excellent interpersonal and communication skills
• The ability to engage and communicate effectively in both English and Chinese (spoken and written) will be an added advantage to meet business needs.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Singapore) Limited

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