Post-Sales Account & Execution Lead

SILICON BOX; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SILICON BOX seeks an Account Manager to oversee customer order planning, logistics, and post-sales services ensuring successful execution. This is not a sales role, but a key post-sales function to support enterprise clients, especially in semiconductor manufacturing and packaging.

The role requires coordinating with engineering, production, logistics and planning teams, providing WIP and ship-out visibility, and addressing customer inquiries while pursuing appropriate upsell opportunities.

Qualifications

• Degree in Business, Engineering, or related field.
• Minimum 10 years leading customer service for enterprise clients.
• Proven track record in client engagement and execution outcomes.

Responsibilities

• Support Quarterly Business Review meetings for existing clients
• Lead order creation for billing and shipment, post-sale
• Develop reports for customers with IT and maintain report quality
• Brief internally on customer changes per specs
• Update clients on changing product specifications and processes
• Coordinate with internal teams to manage customer order planning and execution
• Provide visibility for incoming wafers and work-in-progress status
• Coordinate order execution priorities and ship-out plans
• Provide finished good information to customers
• Arrange customer wafers to fulfill Forecast/AOP/Shipment requirements
• Attend to customer enquiries and complaints
• Upselling
• Other ad-hoc activities assigned by management.

Skills

Client engagement

Execution outcomes

Problem solving

Communication

Leadership

Pressure tolerance

Education

Degree in Business

Degree in Engineering

Project/Supply Chain Management

Job description

SILICON BOX seeks an Account Manager to oversee customer order planning, logistics, and post-sales services ensuring successful execution. This is not a sales role, but a key post-sales function to support enterprise clients, especially in semiconductor manufacturing and packaging.

The role requires coordinating with engineering, production, logistics and planning teams, providing WIP and ship-out visibility, and addressing customer inquiries while pursuing appropriate upsell opportunities.