Customer Operations Lead: End-to-End Orders & Global Impact

CIELO TALENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CIELO TALENT PTE. LTD. seeks an experienced Account Manager to drive customer success through enhanced account management, CRM, and project coordination.

You will handle quotes, orders, and cross-functional collaboration to ensure timely delivery and customer satisfaction. The role requires excellent English and Korean communication, strong MS Office and SAP knowledge, and the ability to work in a fast-paced, diverse environment.

Qualifications

• Bachelor's or Master's degree or equivalent experience in customer service operations.
• Excellent written and verbal English and Korean communication.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Knowledge in SAP or similar ERP system is preferred but not mandatory.
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks.
• Equipped with business acumen preferred, with customer centric mindset.
• Goal oriented and self-driven who can focus and motivate others to meet business objectives.
• Ability to work extended shift on/when necessary, especially on the last few business days of the month.
• Depending on the country that the role supports, working hours will align with the respective time zone.

Responsibilities

• Ensure the highest level of quality service to customers via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders.
• Coordinate end-to-end order management including fulfillment, shipments, returns and payment liaison.
• Work with stakeholders to fulfill customer orders timely and in compliance with policies.
• Provide proactive status updates on outstanding orders and communicate with customers.
• Support in business projects related to process improvement and customer experience.

Skills

Account management

CRM

Project management

Communication

MS Office

SAP

Korean language

Education

Bachelor's degree or higher

Tools

Excel

SAP

Job description

CIELO TALENT PTE. LTD. seeks an experienced Account Manager to drive customer success through enhanced account management, CRM, and project coordination.

You will handle quotes, orders, and cross-functional collaboration to ensure timely delivery and customer satisfaction. The role requires excellent English and Korean communication, strong MS Office and SAP knowledge, and the ability to work in a fast-paced, diverse environment.