Account Manager

SILICON BOX; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SILICON BOX seeks an Account Manager to oversee customer order planning, logistics, and post-sales services ensuring successful execution. This is not a sales role, but a key post-sales function to support enterprise clients, especially in semiconductor manufacturing and packaging.

The role requires coordinating with engineering, production, logistics and planning teams, providing WIP and ship-out visibility, and addressing customer inquiries while pursuing appropriate upsell opportunities.

Qualifications

• Degree in Business, Engineering, or related field.
• Minimum 10 years leading customer service for enterprise clients.
• Proven track record in client engagement and execution outcomes.

Responsibilities

• Support Quarterly Business Review meetings for existing clients
• Lead order creation for billing and shipment, post-sale
• Develop reports for customers with IT and maintain report quality
• Brief internally on customer changes per specs
• Update clients on changing product specifications and processes
• Coordinate with internal teams to manage customer order planning and execution
• Provide visibility for incoming wafers and work-in-progress status
• Coordinate order execution priorities and ship-out plans
• Provide finished good information to customers
• Arrange customer wafers to fulfill Forecast/AOP/Shipment requirements
• Attend to customer enquiries and complaints
• Upselling
• Other ad-hoc activities assigned by management.

Skills

Client engagement

Execution outcomes

Problem solving

Communication

Leadership

Pressure tolerance

Education

Degree in Business

Degree in Engineering

Project/Supply Chain Management

Job description

Account Manager is responsible for customer order planning including management, logistics arrangement and other ad-hoc services to customers. This is not a sales position, but a key functionary in post-sales account management needed to drive success in execution.

Candidates must have proven success in executing on manufacturing requirements, supply chain management and support for enterprise level clients, preferably in semiconductors manufacturing and/or packaging.

Responsibilities

• Support Quarterly Business Review meetings for existing clients
• Lead sales order creation for billing and shipment, post-sale
• Work with IT to develop reports for customers and maintain the quality of these reports
• Brief internally the changes in customer requirements according to customers' specs
• Update clients on changing product specifications and processes related to their business
• Work with internal teams and customer and be responsible for customer order planning and execution by
• Provide visibility for incoming wafers.
• Provide instruction to execute orders and coordinate the priorities of orders
• Provide WIP status, ship-out plan and finished good information to customers
• Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirements
• Attend to customer enquiries and complaints
• Upselling
• Other ad-hoc activities assigned by the management.

Requirements

• Degree in Business, Engineering, Project/Supply Chain Management
• Min 10 years’ experience leading customer service for enterprise level clients
• Proven track record of success in client engagement, upsell, and execution outcomes
• Must have basic understanding of manufacturing expectations, willingness to understand technical details and client requirements, and ensure outcomes
• Experience on team leading and management a plus
• Liaise and coordinate with customer as well as internal engineering, production, logistics, sales & planning teams
• Must take ownership and possess strong problem solving, communication and interpersonal skills
• Ability to work under pressure in a very dynamic environment