POS Support Technician

JJ CONSULTING SERVICES; Singapore; On-site; SGD 34,000 - 55,000; Full time

Job summary

JJ CONSULTING SERVICES is seeking a POS Support Technician in Singapore to join our field and remote support team. You will assemble and configure POS hardware, support software, and provide on-site, telephone, and remote assistance for clients in the restaurant sector.

The role emphasizes teamwork, professional communication, and ongoing learning about hardware, software, and cloud technologies, with some evening and weekend schedules required to meet client needs.

Qualifications

• Experience with POS systems in restaurant industry preferred.
• Able to manage multiple tasks at client sites.
• Evening and weekend availability.
• Familiarity with cloud technologies.
• Sales experience is welcome but not required.

Responsibilities

• Maintain knowledge of our hardware and software product lines.
• Set up, configure, and test hardware and software components.
• Install software/hardware at client sites and connect cables.
• Provide telephone, remote, and on-site support to clients for quick resolutions.
• Provide training to clients on software, hardware, and troubleshooting techniques.

Skills

POS support experience

Task management

Evening/weekend flexibility

Cloud technologies

Sales experience (2 years)

Job description

POS Support Technician

Our Client is a leader in providing automated innovative business solutions to Restaurants and F&B industry, who is seeking to recruit a POS Support Technician.

Job Description

As a POS Support Technician you will work as a member of a technical support team and will report directly to the Support Manager. You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our clients. You must be able to manage and perform assigned tasks effectively, working together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities

• Maintain technical knowledge related to our suite of hardware, software product lines and industry
• Setup, configure, and test hardware and software components
• Install software and hardware at client sites, run and connect all cables between and at hardware devices
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
• Provide training to clients regarding software, hardware, and troubleshooting techniques

Requirements

• Previous Restaurant POS Support experience is a big plus!
• Ability to manage multiple tasks in office or at off-site client location
• Some Evening and Weekend schedules will be required
• Learning and Understanding about cloud technologies
• Candidates with less than 2 years of sales experience are welcomed to apply