IT Support Specialist

JJ CONSULTING SERVICES; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

JJ Consulting Services in Singapore is seeking an IT Support Specialist to join our POS support team. You will assemble and configure POS hardware and provide on-site, remote, and telephone support for clients.

The role requires teamwork, professionalism, and the ability to learn new hardware and cloud technologies. Evening and weekend shifts may be required, and prior restaurant POS support is a big plus.

Qualifications

• Restaurant POS support experience is a big plus.
• Ability to manage multiple tasks in office or at off-site client location.
• Some Evening and Weekend schedules will be required.
• Learning and Understanding about cloud technologies.
• Candidates with less than 2 years of sales experience are welcomed to apply.

Responsibilities

• Maintain technical knowledge related to our suite of hardware, software product lines and industry
• Setup, configure, and test hardware and software components
• Install software and hardware at client sites, run and connect all cables between and at hardware devices
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
• Provide training to clients regarding software, hardware, and troubleshooting techniques

Skills

POS Support

Technical Support

Cloud technologies

Customer service

Job description

IT Support Specialist

Our Client is a leader in providing automated innovative business solutions to Restaurants and F&B industry, who is seeking to recruit an IT Support Specialist.

Job Description

As a POS Support Technician you will work as a member of a technical support team and will report directly to the Support Manager. You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our clients. You must be able to manage and perform assigned tasks effectively, working together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities

· Maintain technical knowledge related to our suite of hardware, software product lines

and industry

· Setup, configure, and test hardware and software components

· Install software and hardware at client sites, run and connect all cables between and at hardware devices

· Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems

· Provide training to clients regarding software, hardware, and troubleshooting techniques

·

Requirements

· Previous Restaurant POS Support experience is a big plus!

· Ability to manage multiple tasks in office or at off-site client location

· Some Evening and Weekend schedules will be required

· Learning and Understanding about cloud technologies

· Candidates with less than 2 years of sales experience are welcomed to apply

JJ Consulting Services

EA Licence No.: 12C6207