Policy Servicing Specialist — Compliance & Operations

PERSOL; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

PERSOL in Singapore is seeking a detail-oriented policy servicing support professional to handle policy servicing requests, review customer correspondence, and maintain accurate documentation while ensuring compliance with regulatory requirements and internal standards.

The successful candidate will process changes to payments, cancellations, and terminations, verify documents, and provide administrative support to unit heads with a focus on accuracy and timely processing.

Qualifications

• Minimum Diploma qualification or equivalent.
• Meticulous, detail-oriented, and committed to maintaining a high level of accuracy.
• Good written and verbal communication skills.
• Able to work independently while collaborating effectively with team members.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Prior experience in insurance operations, policy servicing, or customer service will be an advantage.

Responsibilities

• Process policy servicing requests, including free-look cancellations, policy terminations, and changes to payment methods, ensuring accuracy and timely completion.
• Review and prepare customer correspondence, including rejection letters and policy servicing notifications.
• Verify policyholder letters and supporting documents to ensure accuracy, completeness, and compliance with established guidelines.
• Maintain proper records and documentation in accordance with operational procedures and regulatory requirements.
• Ensure all transactions are processed within the stipulated service standards and in accordance with internal policies.
• Provide administrative and operational support to the Unit and Section Heads, including ad-hoc assignments as required.

Skills

Attention to detail

Good written and verbal communication

Independent with teamwork

Education

Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

PERSOL in Singapore is seeking a detail-oriented policy servicing support professional to handle policy servicing requests, review customer correspondence, and maintain accurate documentation while ensuring compliance with regulatory requirements and internal standards.

The successful candidate will process changes to payments, cancellations, and terminations, verify documents, and provide administrative support to unit heads with a focus on accuracy and timely processing.