Policy Servicing & Billing Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a detail-oriented operations specialist to process policy servicing tasks, renewal billing and member updates. You will ensure accurate data entry, uploads and reconciliation to maintain correct policy records.

Collaborating with Sales, Claims, Underwriting, Finance and IT, you will resolve operational issues, ensure regulatory compliance, support peak periods, and contribute to process improvements and system enhancements.

Responsibilities

• Process policy servicing requests, renewal billing, member updates and policy amendments.
• Perform data entry, uploads, validation and reconciliation to ensure accurate policy and billing records.
• Check billing information, premium calculations and supporting documents.
• Handle enquiries relating to billing, member information and policy servicing.
• Prepare reports and maintain accurate records and documentation.
• Work with internal teams such as Sales, Claims, Underwriting, Finance and IT to resolve operational matters.
• Ensure transactions comply with established procedures, data protection requirements and regulatory guidelines.
• Support peak-period operations, process improvements, UAT and system enhancements.
• Assist with ad-hoc projects and other operational duties as required.

Job description

Recruit Express Pte Ltd in Singapore is seeking a detail-oriented operations specialist to process policy servicing tasks, renewal billing and member updates. You will ensure accurate data entry, uploads and reconciliation to maintain correct policy records.

Collaborating with Sales, Claims, Underwriting, Finance and IT, you will resolve operational issues, ensure regulatory compliance, support peak periods, and contribute to process improvements and system enhancements.